When I download the document the handwritten signature has black background color

Question

When I download the document the handwritten signature has black background color.... so I cant see the signature just a square black

I Used Angular and ASP .NET Core

Thanks!

Attachment: foto_ac997328.zip

Dhivyabharathi Mohan · Answer

Hi David, 
 
 
Thank you for contacting Syncfusion support. 
 
 
We have checked with the Angular and Asp.Net Core web service. We were unable to reproduce the reported issue. We have shared the sample in which we tried to replicate this issue and shared the video for your reference. 
 
 
Web Service: https://www.syncfusion.com/downloads/support/directtrac/general/ze/PDFViewerWebService1426420332  
 
 
Run the web service and then run the Angular sample. 
 
 
Angular: https://stackblitz.com/edit/angular-dsdwqe?file=app.component.ts  
 
 
Video: https://www.syncfusion.com/downloads/support/directtrac/general/ze/signatureDraw999469919  
 
 
 
Screenshot of downloaded document: 
 
  
 
 
 
Could you please try the sample and let us know whether the reported issue is resolved or not? If the issue is not resolved, kindly share the modified sample or video for replicating this issue. It will be helpful for us to investigate further and provide the details at the earliest. 
 
 
Regards, 
Dhivya.

David Restrepo · Answer

Hi,The solution was update the version of @syncfusion/ej2-angular-base to 19.2.48Many thanks for the attention!

Dhivyabharathi Mohan · Answer

Hi David, 
 
Thank you for your update. We are glad to know that the reported issue is resolved. 
 
Regards, 
Dhivya.