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constant frame redering during pdf view of local file pdf

Apologies if a silly question, I am not a programer or developer. But I am using sfPdfViewer in an app that really just opens pdf's saved to the local document director on android and iOS. I'm making the app with android studio and when I check the performance view, the app is constantly rendering frames even after the pdf has fully opened. I'm not sure if this is the way it should be or not. I did a quick screen video of a 32kb pdf I was opening using the file viewer, but looks like I can attach it.

Question: is the app supposed to constantly render the screen during pdf views? It doesn't due it for any other widgets. 


Thanks for the help!

Elbert


9 Replies
DR Deepika Ravi Syncfusion Team July 5, 2021 12:45 PM UTC

Hi Mike, 
 
Greetings from Syncfusion. 
 
We can reproduce the reported issue with "SfPdfViewer rebuilds continuously without any user interactions" and suspect it to be defect. We are analyzing on this and will update the further details on 7 July 2021. 
 
Regards, 
Deepika R 


SP SarathKumar Prakash Syncfusion Team July 7, 2021 02:09 PM UTC

Hi Mike,

 
We confirmed that the issue with "SfPdfViewer rebuilds continuously without any user interactions" is a defect. The issue fix will be included in our July 3rd weekly package release which is estimated to be available on 20 July 2021 tentatively.

The status of this issue can be tracked using following link. 
Regards, 
Sarath Kumar. 


DB Dilli Babu Nandha Gopal Syncfusion Team July 20, 2021 01:54 PM UTC

Hi Mike,

We regret for the inconveniences.

We have fixed the reported issue. In testing phase, we found few breaks due to this issue fix so we are unable to include the issue fix in our latest weekly package. We will fix the breaks and include this issue fix in our next weekly package release which is on 27 July 2021 tentatively.

Regards,
Dilli babu 


MI Mike July 20, 2021 02:15 PM UTC

Thank you very much for the update, I really appreciate that! 

Mike


DB Dilli Babu Nandha Gopal Syncfusion Team July 27, 2021 04:47 PM UTC

Hi Mike, 
 
Thank you for your patience. 
 
We have fixed the reported issue with “SfPdfViewer rebuilds continuously without any user interactions”. In testing phase, we found breaks in different functionality of SfPdfViewer. We have resolved those breaks and prepared a custom patch which can be downloaded from the following link.  
Note: kindly refer here, to know about package reference from system path. 
 
This patch has solution only for the issue reported in the forum 166922. We have planned to include the issue fix in August 2nd weekly package release which is estimated to be available on 10 August 2021. 
 
Regards, 
Dilli babu 


DR Deepika Ravi Syncfusion Team August 10, 2021 03:34 PM UTC

Hi Mike, 
 
Sorry for the inconvenience. We have planned our volume 2 SP release this week. So, we do not have weekly NuGet release on this week. However, we will include this fix on upcoming weekly release on August 17, 2021. 
 
Regards, 
Deepika R 


DR Deepika Ravi Syncfusion Team August 17, 2021 09:59 AM UTC

Hi Mike,  
 
we have included the fix for this issue " SfPdfViewer rebuilds continuously without any user interactions " in our latest weekly NuGet release, so kindly upgrade to the latest version v19.2.56 to get the issue resolved.  
  
  
Regards, 
Deepika R 


MI Mike August 19, 2021 11:35 AM UTC

Thank you. Upgraded and works as advertised. I appreciate how you kept me informed on the status of the fix as well as the speed in implementing the correction. 


Great job! 

Mike


DR Deepika Ravi Syncfusion Team August 20, 2021 05:19 AM UTC

Hi Mike, 
 
Thank you for the update. We are glad to know that the reported issue has been resolved at your end. Please let us know if you have any further queries and we will be happy to assist you. 
 
Regards, 
Deepika R 


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