Hi Richard
Greetings from Syncfusion support
Based on your reported issue we understand that the queryCellInfo event is not triggered while refreshing the grid using the EJ2 Grid refresh method. We have validate your reported issue at our end but we are unable to reproduce the reported issue at our end with the reported version (v19.1.69).
Please refer the below sample for your reference,
If you still faced the reported issue at your end, Please share the below details to validate further
1. Share the full grid code example.
2. If possible please replicate the issue on our provided sample or share the issue reproduced sample.
3. Are you facing any script error at your end?
Regards
Vignesh Sivagnanam