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Report Designer

When I enter the report designer the screen goes blank and only updates when I maximize, it freezes again, I am working on windows 10.

7 Replies 1 reply marked as answer
JC Juan Carlos Olivares May 29, 2021 03:19 AM UTC

Nombre de la aplicación con errores: ReportDesigner.exe, versión: 3.1.31.0, marca de tiempo: 0xdd41d827
Nombre del módulo con errores: KERNELBASE.dll, versión: 10.0.19041.964, marca de tiempo: 0x11253621
Código de excepción: 0xc000041d
Desplazamiento de errores: 0x0012a6e2
Identificador del proceso con errores: 0x190c
Hora de inicio de la aplicación con errores: 0x01d75435e1ad55a9
Ruta de acceso de la aplicación con errores: D:\Program Files (x86)\Bold Reports\Report Designer\ReportDesigner.exe
Ruta de acceso del módulo con errores: C:\WINDOWS\System32\KERNELBASE.dll
Identificador del informe: c26ca44a-b339-44bb-8560-de370dacf99b
Nombre completo del paquete con errores: 


MS Muthuramana Sankaranarayanan Syncfusion Team May 31, 2021 06:12 AM UTC

Hi Juan, 

Thanks for contacting Bold Reports support. 

This issue can occur due to acceleration setting is not enabled for the designer app. Please find the steps to enable display acceleration setting for designer app,  

  1. Open the system “Display Settings”. 
   
  1. Under the “Multiple Displays” section, select “Graphics settings”.
      
  2. Turn on Hardware-accelerated GPU scheduling” option. 
  3. Click the browse option and choose the designer app(C:\Program Files (x86)\Bold Reports\Report Designer\ReportDesigner.exe)  
              
  1. Once added designer app and click “options” button. 
  2. Popup will appear and choose the “Nvidia High Performance” driver 
  3. Now designer app will launch properly without any glitches. 
Note: This is applicable only when Nvidia driver installed case.  
If the issue still persists then could you please let us know the following details, 
  • Could you please provide your whole System information
  • Could you please provide the DPI setting applied to the system
  • Could you please capture the issue replication steps as a video and share with us

Regards, 
Muthu Ramana S 


Marked as answer
JC Juan Carlos Olivares May 31, 2021 05:17 PM UTC

The features of elquipo are Huawei D15 with processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz Ram 16GB, Windows 10 Home Single Language 20H2, Windows Feature Experience Pack 120.2212.2020.0, The screen is configured in 1920*1080 is intel Iris video adapter, Attached video with reported problem

Attachment: Video_c996d09c.rar

JC Juan Carlos Olivares May 31, 2021 10:28 PM UTC

The features of elquipo are Huawei D15 with processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz Ram 16GB, Windows 10 Home Single Language 20H2, Windows Feature Experience Pack 120.2212.2020.0, The screen is configured in 1920*1080 is intel Iris video adapter, Attached video with reported problem

Attachment: Video_d4144132.rar

MS Muthuramana Sankaranarayanan Syncfusion Team June 1, 2021 11:40 AM UTC

Hi Juan, 

We have created an incident for your regarding this issue. We suggest you to have further follow up regarding this with the incident. Please find the incident under your Direct trac account. 

Regards, 
Muthu Ramana S 


CT CodeStore Technologies May 15, 2023 08:30 AM UTC

Hii

There are several potential causes for this issue, and I'll provide you with some troubleshooting steps to try and resolve it:


Update Graphics Drivers: Outdated or incompatible graphics drivers can cause display-related problems. Visit the website of your graphics card manufacturer (e.g., NVIDIA, AMD, Intel) and download the latest drivers for your specific graphics card model.


Check for Windows Updates: Ensure that your Windows 10 operating system is up to date. Microsoft frequently releases updates that include bug fixes and performance improvements.


Restart Your Computer: A simple restart can sometimes resolve temporary software glitches and clear up any conflicting processes.


Run the Report Designer in Compatibility Mode: Right-click on the Report Designer application icon, select "Properties," go to the "Compatibility" tab, and check the box that says "Run this program in compatibility mode for" and select a previous version of Windows, such as Windows 8 or Windows 7. Apply the changes and try launching the program again.


Disable Full-Screen Optimization: Right-click on the Report Designer application icon, select "Properties," go to the "Compatibility" tab, and check the box that says "Disable full-screen optimizations." Apply the changes and try running the program again.

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AM Arumugasami Murugesan Syncfusion Team May 16, 2023 09:30 AM UTC

Dear Customer,


Thanks for contacting Bold Report support.


We have created a ticket for your query. Please check the ticket from the below site and follow further.

https://support.boldreports.com/support/tickets


Regards,

Arumugasami M


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