Imported Header and Footer not working correctly

[Hector Asencio]

We are currently working with the SfRichTextBoxAdv libraries importing word documents. The problem is that the original imported document has a header with images but is not being positioned correctly, and it only shows 1 image. I saw in the overview of SfRichTextBoxAdv that it does not support editing headers and footers, but we are not editing, we are just importing a document that has a header.

Attachment: Headers_f30ea579.rar

[Kalaivannan Ganesan]

Hi Hector,

Thanks for contacting Syncfusion support.

We can reproduce a similar kind of image positioning issue, while importing the document which contains a floating image in the header part. But to confirm that you are facing the same issue (same scenario). Please share with us the issue reproducing document. Because it will help us to provide you the appropriate solution at the earliest.

Please let us know if you have any other questions.

Regards,
Kalaivannan  

[Hector Asencio]

Sure, attached is one of the documents that we are currently working on.

Attachment: Admision_Orders_Pain_Unit_Dr._Lebron_Proof_of_concept_b3df7c11.zip

[Kalaivannan Ganesan]

Hi Hector,

Thanks for the update.

We can reproduce the reported issue with “The floating image in document header is preserved improperly”. We will validate this issue and update you with further details in two business days, on 25^th May 2021.

Please let us know if you have any other questions.

Regards,
Kalaivannan 

[Kalaivannan Ganesan]

Hi Hector,

Thank you for your patience.

We have confirmed the suspected issue with “Floating image in document header is preserved improperly” as defect and logged defect report in SfRichTextBoxAdv control. The patch for this bug is estimated to be available on 8^th June 2021.

Please use the following feedback link to track the status of the reported issue.
https://www.syncfusion.com/feedback/25647/floating-image-in-document-header-is-preserved-improperly  

Please let us know if you have any questions.

Regards,
Kalaivannan 

[Hector Asencio]

Thank you for that information. And regarding one topic similar to this, what about the capability to edit those headers? Are you guys working on making this happened. We are very interest and is a very important part for us to be able to edit the headers and footers for the documents.

[Kalaivannan Ganesan]

Hi Hector,

Thanks for the update.

At present, our SfRicTextBoxAdv control does not have support for Header and Footer editing. We have added it to our feature request list, but we don’t have any immediate plans to implement this feature.

At the planning stage for every release cycle, we review all open features. We will let you know when this feature is implemented. To track the status of the feature, please use the following feedback link.

https://www.syncfusion.com/feedback/10932/support-for-header-footer-editing-in-richtextbox-control

And as we said earlier, we will fix the issue “Floating image in document header is preserved improperly” and update you with private patch on or before 8^th June 2021. Please let us know if you have any other questions.

Regards,
Kalaivannan 

[Kalaivannan Ganesan]

Hi Hector,

Thank you for your patience,

We have fixed the reported issue with “Floating image in document header is preserved improperly”.
The patch can be downloaded from the following location.

Recommended approach - exe will perform automatic configuration

Please find the patch setup from below location:
https://syncfusion.com/Installs/support/patch/19.1.0.54/1095622/F165605/SyncfusionPatch_19.1.0.54_1095622_6082021100323505_F165605.exe

NuGet Packages:
https://syncfusion.com/Installs/support/patch/19.1.0.54/1095622/F165605/SyncfusionNuget_19.1.0.54_1095622_6082021100323505_F165605.zip

Advanced approach – use only if you have specific needs and can directly replace existing assemblies for your build environment

Please find the patch assemblies alone from below location:
https://syncfusion.com/Installs/support/patch/19.1.0.54/1095622/F165605/SyncfusionPatch_19.1.0.54_1095622_6082021100323505_F165605.zip

Assembly Version: 19.1.0.54

Installation Directions:

This patch should replace the files “Syncfusion.SfRichTextBoxAdv.UWP” under the following folder.
$system drive: \ Files\Syncfusion\Essential Studio\$Version # \precompiledassemblies\$Version#\4.6

Eg : $system drive:\Program Files\Syncfusion\Essential Studio\
19.1.0.54\precompiledassemblies\19.1.0.54\4.0

To automatically run the Assembly Manager, please check the Run assembly manager checkbox option while installing the patch. If this option is unchecked, the patch will replace the assemblies in precompiled assemblies’ folder only. Then, you will have to manually copy and paste them to the preferred location, or you will have to run the Syncfusion Assembly Manager application (available from
the Syncfusion Dashboard, installed as a shortcut in the Application menu) to re-install assemblies.

Disclaimer:
Please note that we have created this patch for version 19.1.0.54 specifically to resolve the issue reported in this Forum  #165605.

If you have received other patches for the same version for other products, please apply all patches in the order received.

Note:
This fix will be included in our Volume 2, main release. Which will be available on end of June 2021 tentatively.

https://www.syncfusion.com/feedback/25647/floating-image-in-document-header-is-preserved-improperly

Please let us know if you have any other questions.

Regards,
Kalaivannan 

[Hector Asencio]

I've installed the nuget package and the problem still persists. I'll be attaching the document that I'm having problem with. The file is in RTF format. Also, I've made an observation that the version that we got sent was the 19.1.0.54 which is a few versions away from the current version. Why is that version being sent and not the newest release version? 

Attachment: Admision_Orders_Pain_Unit_Dr._Lebron_572f31db.zip

[Kalaivannan Ganesan]

Hi Hector,

Thanks for the update.

As per our SLA policy, the private patch will be provided in Main and service pack release version, we are not providing patch for weekly NuGet release version. So, we have provided patch in Vol 1 2021 Main Release version (19.1.0.54).

Now we have prepared the private patch for Vol 1 SP 1 release version 19.1.0.63, Also, we have included this fix in our upcoming weekly NuGet release which is estimated to be available on 15^th June 2021.The patch can be downloaded from the following location.

Recommended approach - exe will perform automatic configuration
Please find the patch setup from below location:
https://syncfusion.com/Installs/support/patch/19.1.0.63/1095622/F165605/SyncfusionPatch_19.1.0.63_1095622_6112021022759161_F165605.exe

NuGet Packages:
https://syncfusion.com/Installs/support/patch/19.1.0.63/1095622/F165605/SyncfusionNuget_19.1.0.63_1095622_6112021022759161_F165605.zip

Advanced approach – use only if you have specific needs and can directly replace existing assemblies
for your build environment
Please find the patch assemblies alone from below location:
https://syncfusion.com/Installs/support/patch/19.1.0.63/1095622/F165605/SyncfusionPatch_19.1.0.63_1095622_6112021022759161_F165605.zip

Assembly Version: 19.1.0.63

Installation Directions:

This patch should replace the files “Syncfusion.SfRichTextBoxAdv.UWP” under the following folder.
$system drive: \ Files\Syncfusion\Essential Studio\$Version # \precompiledassemblies\$Version#\4.6

Eg : $system drive:\Program Files\Syncfusion\Essential Studio\
19.1.0.63\precompiledassemblies\19.1.0.63\4.0

To automatically run the Assembly Manager, please check the Run assembly manager checkbox option while installing the patch. If this option is unchecked, the patch will replace the assemblies in precompiled assemblies’ folder only. Then, you will have to manually copy and paste them to the preferred location, or you will have to run the Syncfusion Assembly Manager application (available from
the Syncfusion Dashboard, installed as a shortcut in the Application menu) to re-install assemblies.

Disclaimer:
Please note that we have created this patch for version 19.1.0.63 specifically to resolve the issue reported in this forum  #165605.

If you have received other patches for the same version for other products, please apply all patches in the order received.

https://www.syncfusion.com/feedback/25647/floating-image-in-document-header-is-preserved-improperly

Please let us know if you have any other questions.

Regards,
Kalaivannan 

[Kalaivannan Ganesan]

Hi Hector,

Thanks for your patience.

We have included the fix “The floating image in document header is preserved improperly” in in our essential studio weekly NuGet release v19.1.0.69 and it has been published on 15^th June 2021.

Please let us know if you have any other questions.

Regards,
Kalaivannan