Long menu appears and doesn't go away

Hello,

So, this happened more than once while editing a file, it shows this very long context menu and it doesn't go away.
Everytime it shows I have to refresh the whole page and my changes are lost.


1 Reply

KB Kurthis Banu Abdul Majeeth Syncfusion Team April 28, 2021 07:26 AM UTC

Hi Omar, 

Regarding: Context Menu behaviour  

Your query is a behaviour of Document Editor.  When you right-click on an item within Document Editor, a Context menu is displayed. The items listed on the Context menu vary, depending on the item on which you are right clicking. Within Document Editor, Context menus are referred to as Shortcut menus. This is MS Word behaviour also.   

We have  cross checked the screenshot. We tried to replicate the same issue in our side by different way but couldn’t.   

Note : We suspect the issue in if you have two or more” documenteditorcontainer” instance in your application having  same id referecne  that time you are facing this kind of issues .so, create separate id for each documenteditorcontainer instance. 

Can you please share the exact steps to recreate the same issue in our side and share details when you are facing this issue (right click on table, header/footer or any other)?  
 Can you please share your document editor version details of both front and back end? and share the front end and backend platform details also? That will help full for us to proceed further and provide you solution at earliest.  

Please let us know if you have any questions.  

Regards, 
Kurthis Banu A. 


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