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Space gets trimmed in the document editor automatically

Hello,

The issue is when I open the attached document in Syncfusion DocumentEditor it open same as the first image attached.
The thing is when I make any changes, notice the space between the first letter and the box left border gets removed.

The other thing is that whenever I open a document with MS Word shapes. It's so corrupted and distorted.
Is it possible for Syncfusion to add support for MS Word Shapes.

Thanks,

Attachment: SpacesTrimmed_a7208370.rar

9 Replies 1 reply marked as answer
KB Kurthis Banu Abdul Majeeth Syncfusion Team April 27, 2021 02:32 PM UTC

Hi Omar, 

We tried to reproduce the reported issue. We need some additional details for your reported issue. 
Kindly share the Syncfusion product version which used in your application. Which will be helpful for us to investigate further and provide you the solution at the earliest.  

Regards, 
Kurthis Banu A. 


OM Omar April 28, 2021 08:37 AM UTC

Hi Kurthis,

I'm using the latest "@syncfusion/ej2-vue-documenteditor": 19.1.58

Thanks

KB Kurthis Banu Abdul Majeeth Syncfusion Team April 29, 2021 02:27 PM UTC

Hi Omar,  

Thank you for sharing the details. We couldn’t reproduce reported issue in latest version 19.1.0.58. But we are facing issue in document does not render properly equivalent to MS word. 

Kindly check the below screenshot 

 

Currently, we are validating this issue. we will update further details by May 3,2021. 

Regards, 
Kurthis Banu A. 


SM Suriya Murugan Syncfusion Team May 4, 2021 03:32 AM UTC

Hi Omar, 

We need some additional timeline to validate the reported issue. We will check and update further details by May 5,2021.  


Regards, 
Suriya M. 


SM Suriya Murugan Syncfusion Team May 6, 2021 09:24 AM UTC

Hi Omar,  

Opening a document with rounded rectangle is preserved as normal rectangle in DocumentEditor rendering. On exporting as word document shape is exported as rounded rectangle.  
  
Currently we are facing issue in rendering the rectangle border. We have logged the defect report. We will fix this issue and include in our EJ2 patch release which scheduled on May 26,2021. 
  

Regards,  
Suriya M.  


OM Omar May 24, 2021 10:46 AM UTC

Hello,

Any updates on this issue ?

KB Kurthis Banu Abdul Majeeth Syncfusion Team May 25, 2021 01:46 PM UTC

Hi Omar,  

We are deeply regret the inconvenienced caused.  

We are not possible to include the fix in our latest patch release. We will fix this issue and include in our include in our EJ2 patch release which is tentatively scheduled on June 2,2021.  
  
You can track the status of bug through below feedback link:  

Regards, 
Kurthis Banu A. 


KB Kurthis Banu Abdul Majeeth Syncfusion Team June 2, 2021 02:09 PM UTC

Hi Omar,    

We are deeply regret the inconvenienced caused.    

We are not possible to include the fix in our latest patch release. Currently, we are working on this with high priority. Fix will be included in our upcoming EJ2 patch release which is tentatively scheduled on June 9, 2021 without further delay.   
    
You can track the status of bug through below feedback link:    

Regards,   
Kurthis Banu A.   


KB Kurthis Banu Abdul Majeeth Syncfusion Team June 9, 2021 09:20 AM UTC

Hi Omar, 


 
We are glad to announce that our patch release (v19.1.67) is rolled out successfully and In that release, we have added the fix for reported issue.            

Please upgrade to the latest version packages to resolve this issue.     

Client Side:   


 
Server side:              

Core:       

MVC:       


 


Please let us know if you have any questions.      



 
Regards, 
Kurthis Banu A. 


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