QuickView - with Mobile device with Notch

[Isabelle Fuchs]

when i have the QuickView  - on an Iphone 12 - with NOTCH - i cant close the Quick View any more - look at the screenshot

Attachment: Bildschirmfoto_20210416_um_11.16.07_e036db48.zip

[Praveenkumar Narasimhanaidu]

Hi Isabelle, 

  

Greetings from Syncfusion support..! 

  

We have validated your reported issue “Quick view popup window not closing”. We have tried to replicate the issue in BrowserStack iOS emulators and real android devices with notch but the issue is not reproduced, and the sample is working fine at our end. Please find the working sample from below link. 

  

Sample: https://codesandbox.io/s/rough-breeze-swhvs?file=/src/App.vue 

  

iOS emulator image: 

 

  

 

Kindly share the below details as currently we couldn't check the issue in real iphone 12 notch mobile device to validate the problem further at our end. 

• whether the issue replicates in your device with the above sample?
• If not please share the issue replicating sample or code snippets

  

Regards, 

Praveenkumar. 

[Isabelle Fuchs]

i´m not using it via the browser - i have an iphone App!

we are using Capacitor for creating the app...

[Praveenkumar Narasimhanaidu]

Hi Isabelle, 

Sorry for delay in getting back to you. 

We have validated your reported issue “quick popup not closing in notch mobile devices” and confirm this as defect at our end. We have logged a bug report which can be tracked through following feedback link. The fix will be included in the patch release scheduled on May 11, 2021 and would appreciate your patience until then.  

https://www.syncfusion.com/feedback/24707/quick-popup-not-closing-on-clicking-the-close-icon 

Please get back to us if you need any assistance. 

Regards, 

Praveenkumar 

[Nevitha Ravi]

Hi Isabelle, 

 

We need MAC device to check this issue and this may take some time due to pandemic restrictions. We regret for the inconvenience and appreciate your patience until then. 

 

Regards, 

Nevitha