Rich text box

[Brian]

The rich text box image upload browse button does not work on ipad or iphone.

[Revanth Krishnan]

Hi Brian, 

 

 

Greetings from Syncfusion support. 

 

 

We have validated your query and have already considered the “Browser button in insert image dialog not working in the Rich Text Editor” as a bug from our end and logged the report for the same and the fix will be included in our patch release on 13^th April.  

  

You can now track the current status of the report, review the proposed resolution timeline, and contact us for any further inquiries through this link: https://www.syncfusion.com/feedback/23750 

 

Regards,  

Revanth 

[Indrajith Srinivasan]

Hi Brian, 

 

Thanks for your patience, 

 

We have resolved the reported issue “Browser button in insert image dialog not working in the Rich Text Editor” with the package version 19.1.56. 

 

Release Notes: https://blazor.syncfusion.com/documentation/release-notes/19.1.56/?type=all#richtexteditor 

 

Can you please upgrade your package to this version to resolve the reported issue?  

 

Regards, 

Indrajith 

[Brian]

We have installed the new version and verified that this is still not working on the IPad and Iphone.   We also tested against the Syncfusion demo site and that is also not working.   

[Revanth Krishnan]

Hi Brian, 

 

We have further validated your query and we have resolved the issue and the issue may have occurred due to the cache maintained in the browser. So, could you please clear the NuGet cache in your machine once and run your application? 

 

Documentation: https://blazor.syncfusion.com/documentation/common/how-to/upgrade-syncfusion-components-to-latest-version/#cache-problem 

NuGet Cache Clear: https://www.syncfusion.com/kb/6987/how-to-clear-nuget-cache 

 

The issue occurs in our demo site because the demo site is not refreshed with the latest changes, we will refresh the demo site on Volume 1 SP release we will let you know once the demo site is refreshed. 

 

Please check the above documentation and let us know if it resolves your issue. 

 

Regards, 

Revanth 

[Brian]

We have cleared all local Nuget and browser caches and cannot get it to work.   We published to an Azure app service which doesn't cache nuget and it does not work from there.  We have tried it several browsers with no luck.   Just so we are on the same page with the issue.   The problem is when you select upload image function in Rich Text Box and then the browser button.   It should behave as your Angular component  does in the screen shot below:

[Brian]

Screen shot zip

Attachment: Screenshot_20210417_082214_bebc04bf.zip

[Revanth Krishnan]

Hi Brian, 

 

 

Sorry for the inconvenience. 

 

 

We have further validated the issue and this is still not fixed from our end. We deeply regret the inconvenience caused, we will include the fix in the coming patch release on 27^th April 2021. 

 

We appreciate your patience till then. 

 

Regards, 

Revanth 

[Brian]

I can confirm that this is now working on both iPad and iPhone

[Revanth Krishnan]

Hi Brian, 

 

Thanks for the update. 

 

We are glad that the reported issue has been resolved. Please let us know if you need any further assistance. 

 

Regards, 

Revanth