Hi Hamud,
We tried to reproduce the reported issue. we can able to open shared document in latest version 19.1.54. Kindly upgrade the latest version 19.1.54.
Note:
Document editor keeps the entire document contents in the main memory therefore, main memory usage depends on document size and document complexity.
In case of opening a Docx file, you may think the file size is small, but Document editor utilizes very large memory. Whereas it is a zip archive file with extension “docx”, Document editor internally decompress it and populate the content in the document object model utilizing remarkable main memory.
Regards,
Kurthis Banu A.