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Copying from DocumentEditor to word messes up the document

Hello,

So, I was trying to copy text from the document editor to Microsoft Word and I found out that the pasted text gets formatted in a wrong way.
I download the document and opened it with word and it worked fine, but obviously the issue is with copy/paste.

It doesn't matter what the text is, just fill out a document with text and copy it to word and you'll notice it get loses its formatting.

Thanks,

20 Replies 1 reply marked as answer
KB Kurthis Banu Abdul Majeeth Syncfusion Team March 8, 2021 07:28 AM UTC

Hi Omar, 

Regarding: Formats getting loses whenever copy/paste. 

We tried to reproduce the reported issue by provided steps. When copy and paste content from Document Editor to MS word We are facing issues in “Strikethrough “formatting has been getting loosed. You are facing this issue please ensure it.  

Kindly share us more detail about the reported problem such us input word screenshot or video demonstration of the reported problem, which will be helpful for us to investigate further and provide you the solution at the earliest.  


Currently, we are validating “Strikethrough “formatting has been getting loosed and we will get back to you with validation details by March 10,2021. 

Please let us know if you have any other questions.  


Regards, 
Kurthis Banu A. 


OM Omar March 8, 2021 11:02 AM UTC

Hi Kurthis,

So, if you check the attached document. This document has been created by syncfusion document-editor.
When you download it and open it with MS Word, it works perfect.

But when you open it inside of the document-editor and copy the text to MS Word, you face an issue of words get broken across lines.
So, a single word gets broken between two lines which is not correct.

Also, text size is not correct.

Thanks

Attachment: Test_(1)_ca4f623c.rar

KB Kurthis Banu Abdul Majeeth Syncfusion Team March 9, 2021 06:19 AM UTC

Hi Omar, 

We can reproduce the reported issue. we are validating and update the further details March11,2021.  

Regards, 
Kurthis Banu A. 


KB Kurthis Banu Abdul Majeeth Syncfusion Team March 11, 2021 04:46 PM UTC

Hi Omar,  

Regarding: Strikethrough formatting has been getting loosed  

We have considered the reported scenario as bug and logged defect report. Fix will be included in our upcoming EJ2 patch release which is tentatively scheduled on March 31, 2021. Once included, will update you. You can track the status from the below feedback.      


Regarding: Copy paste of words get broken across lines. 

Upon validating the shared document, we found the whole content is with the same formatting (font size, font family, etc.) but the internal representation of the content is separated for each word. 
Expected: <p>Hello world</p> 
Actual: <p><span>Hello</span><span>world</span></p> 
Could you please share the details on the source of the content which is pasted into the Document Editor? This will help us to validation the behavior and share the details at the earliest. 


Regards,  
Kurthis Banu A.  


OM Omar March 11, 2021 05:21 PM UTC

Hi Kurthis,

The content is just normal text copied from the document editor to MS Word.
If you try to fill a document with three or four lines, then copy this text to MS Word.
You'll notice that words break across lines.

Thanks

KB Kurthis Banu Abdul Majeeth Syncfusion Team March 12, 2021 03:06 AM UTC

Hi Omar, 

Could you please share the details how you created the word document before load/paste the document editor or MS word? This will be more helpful. 
We could set up a meeting for discuss on that. 

Regards, 
Kurthis Banu A. 


OM Omar March 12, 2021 09:45 AM UTC

Hi Kurthis,

First I created a new blank document using Syncfusion DocumentEditor, then I copied the text to MS Word.



KB Kurthis Banu Abdul Majeeth Syncfusion Team March 15, 2021 07:21 AM UTC

Hi Omar, 

Can we scheduled meeting to check and resolve the issue? If yes, please let me know your availability we will make every effort to have this scheduled on date and time of your convenience.  

Regards, 
Kurthis Banu A. 


OM Omar March 15, 2021 10:59 AM UTC

Hi Kurthis,

Thanks for your response, I'm available on 16th March at 03:00 PM UK time.

Thanks, 

KB Kurthis Banu Abdul Majeeth Syncfusion Team March 16, 2021 12:54 PM UTC

Hi Omar,  

we are validating the reported issue. we will update further details by March 17,2021.  

Regards,  
Kurthis Banu A.  


KB Kurthis Banu Abdul Majeeth Syncfusion Team March 18, 2021 03:37 AM UTC

Hi Omar, 

Sorry for the inconvenience caused. We need extra time to validate it because for the same file structure the MS word rendering is different for the shared text. 
  
Please find the document structure of the copy/paste content and the typed content. 
  
 
  
In the above screen shot the first paragraph is the copied content from DocumentEditor, second paragraph was typed manually in the MS word. Here when typed the words are layouted properly for the same file structure. We suspect this could be a behavior or a break in MS Word application itself. 
 
We will update the further details by 19-March-2021. 


Regards, 

Kurthis Banu A. 



OM Omar March 18, 2021 01:05 PM UTC

Hi Kurthis,

Thanks for your effort.

KB Kurthis Banu Abdul Majeeth Syncfusion Team March 18, 2021 01:46 PM UTC

Hi Omar, 

Thank you for your update. we are validating and update further details by March 19,2021. 

Regards, 
Kurthis Banu A. 


KB Kurthis Banu Abdul Majeeth Syncfusion Team March 22, 2021 03:19 AM UTC

Hi Omar, 
Sorry for the inconvenience caused. As we already stated the MS Word rendering for the same file structure, we are facing difficulty to define this special behavior for this copy paste case. We are working on this with high priority we will let you know the further proceeding by 23rd March 2021. 

Regards, 
Kurthis Banu A. 


OM Omar March 22, 2021 11:43 AM UTC

Hi Kurthis,

Thanks for your effort. Keep me updated please.

Thanks,

KB Kurthis Banu Abdul Majeeth Syncfusion Team March 22, 2021 12:35 PM UTC

Hi Omar, 

Thank you for your update. we are validating and update further details by March 23,2021.  

Regards,  
Kurthis Banu A.  


KB Kurthis Banu Abdul Majeeth Syncfusion Team March 24, 2021 03:08 AM UTC

Hi Omar,    

Sorry for inconvenience caused. we are facing difficulty to define this special behavior for this copy paste case. We need additional timeline for validating this issue. we will update further details by March 26,2021  

Regards,   
Kurthis Banu A.   


KB Kurthis Banu Abdul Majeeth Syncfusion Team March 28, 2021 12:33 PM UTC

Hi Omar,     

We have considered the reported scenario as bug and logged defect report. Fix will be included in our upcoming EJ2 patch release which is tentatively scheduled on April 14, 2021. Once included, will update you. You can track the status from the below feedback.       

Regards,     
Kurthis Banu A.    


KB Kurthis Banu Abdul Majeeth Syncfusion Team April 14, 2021 04:15 PM UTC

Hi Omar,  

We resolved issue in below custom package. For now, we had created custom package for that issue. Kindly check it.   

Custom package:    

 
Steps:    
    
  1. Extract the custom package from above link.
  2. Copy the items inside the folder.
  3. Then go to the sample location and then navigate to the folder node_modules\@syncfusion. You can see the ej2-documenteditor folder.
4.    Then paste it inside the ej2-documenteditor folder.      
5.    Then build and run the project.     
 
Note: Please don’t give npm install or npm update .it will refresh the whole package.   
   
Fix will be included in our upcoming EJ2 patch release which is tentatively scheduled on April 21, 2021. Once included, will update you. You can track the status from the below feedback.        
   

Please let us know if you have any questions.   

Regards,   
Kurthis Banu A.

KB Kurthis Banu Abdul Majeeth Syncfusion Team April 21, 2021 09:50 AM UTC

Hi Omar,  

We are glad to announce that our patch release (v19.1.57) is rolled out successfully and in that release, we have added the fix for reported issue.          
       
Please upgrade to the latest version packages to resolve this issue.                
   
Release Notes: 

Feedback Link: 

Please let us know if you have any questions.   

Regards, 
Kurthis Banu A. 


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