Word exported document doesn't open after some manipulation on SFDT

[Unknown]

Hi support,

I'm doing some manipulations on a document with your Document Editor.

Then, when I'm going to export in word format, Microsoft office Word 2019 will not open the file giving me an error:

(The error is in Italian, but it just says that an error occured during file opening. It suggets to verify file authorizations, memory space on disk and to open file with Recover text converter)

The sfdt that I'm trying to open in office Word is attached.

Can you tell me where is the problem? Maybe section manipulation have broke something.

The strange thing is that word export it's fine.

Thanks in advance!

Attachment: txtsfdt_354287ad.7z

[Stephen Raj Chandra Sekar]

Hi Tommaso, 

 

SFDT cannot be opened in the MS Word. It is maintained only for document editor. You can open the SFDT only in Document editor, with file name extension of (.sfdt). 

 

Regards, 

Stephen Raj

[Unknown]

Hi Stepen,

yes, the sfdt I've attached to my original post it's been exported in word with document editor and then the error occurs.

Is possible to analyze sfdt an know which part breaks word export?

I'll attach both sfdt (as previous) and the word export result created via syncfusion document editor.

Thanks in advance.

Attachment: stuff_a6f19e03.7z

[Stephen Raj Chandra Sekar]

Hi Tommaso, 

 

Currently we are validating the reported issue. We will update further details on this by Jan 6^th,2020. In the meantime, can you please share the original document that you have opened in a Document editor to generate the SFDT. 

 

Regards, 

Stephen Raj

[Kurthis Banu Abdul Majeeth]

Hi Tommaso,  

  

We are sorry for the inconvenience. 

  

Currently, we are checking on your query and will update you with more details on Jan 15,2021. 

  

Please let us know if you have any other questions. 

  

  

Regards,   

  

Kurthis Banu A.  

[Richard Starostecki]

Hi Kurthis and Team, 

 

Can you please provide the update as promised?  

 

Thank you, 

Richard

[Kurthis Banu Abdul Majeeth]

  

Hi Tommaso, 

  

On validating the given SFDT string we could see the error is due a tab stop serialization issue in the word exporting. But to know the exact root cause and fix it we would need the original word document of the shared SFDT string. Could you please share the same for proceeding our validation? 

  

Queries: 

     Are you opening the source document and exporting to word in DocumentEditor? 

  

    As you stated in the initial update on the edit operation. Could you please share us a screen recording of the edit operation it will be very helpful for us to investigate at the earliest and provide a stable fix.  

  

  

Regards, 

  

Kurthis Banu A. 

[Suriya Murugan]

Hi Tommaso, 

We have fixed this issue based on suspected area. So, please check and provide your confirmation whether this issue is resolved completely.  

Please find the patch from below:  

https://www.syncfusion.com/downloads/support/forum/161047/ze/syncfusion-ej2-documenteditor-18.4.3558601764 

For knowledge sharing purpose, we are curious to know how you insert tab stop with value "NaN" in our Document editor. The same is not present in the provided input SFDT file and we suspect this tab stop is inserted during your editing. This information will be helpful for us to trace the exact root cause and fix this issue completely. 

 

Regards, 

Suriya M. 

[Unknown]

Hi Suriya,

it's very hard for me to tell you when that Tab stop was inserted.

During a demo of your component at the final customer of our software (Angular app), he have simply pasted some text from the internet to the document editor.

Then we export as Sfdt the document and we store it inside an SQL table.

Like this, in our app, a user can make a sort of reausable blueprint from a sfdt.

I ask you a question: I can prevent this case parsing the sfdt output and removing it before the persistence?

PS: actually this happend only one time so I'll just take your fix and switch it with our document.

Thanks a lot

[Kurthis Banu Abdul Majeeth]

Hi Tommaso,  

We are validating reported issue. we will check and let you know the details by 27-Jan-2021 

Regards, 

Kurthis Banu A. 

[Kurthis Banu Abdul Majeeth]

Hi Tommaso,   

We are validating your requirements. we will check and let you know the details by Feb-1-2021. 

Regards,  

Kurthis Banu A.  

[Kurthis Banu Abdul Majeeth]

Hi Tommaso, 

We have considered the reported scenario as bug and logged defect report. Fix will be included in our upcoming EJ2 patch release which is tentatively scheduled on Feb 10, 2021. Once included, we will update you. You can also track bug fix status from below link.   

https://www.syncfusion.com/feedback/22010/tap-stop-issue-in-exporting-the-word-document 

Regards,  

Kurthis Banu A.