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Web UI page fails to load with reload error

Hi,
We are usingSyncfusion.Blazor Version="18.3.0.53".

Sometime when we try to navigate on page following error emerges:
Error: Could not find 'Tooltip' in 'window.sfBlazor'.
at http://local:8751/_framework/blazor.server.js:8:30748
at Array.forEach ()
at p (http://local:8751/_framework/blazor.server.js:8:30709)
at http://local:8751/_framework/blazor.server.js:8:31416
at new Promise ()
at e.beginInvokeJSFromDotNet (http://local:8751/_framework/blazor.server.js:8:31390)
at http://local:8751/_framework/blazor.server.js:1:19202
at Array.forEach ()
at e.invokeClientMethod (http://local:8751/_framework/blazor.server.js:1:19173)
at e.processIncomingData (http://local:8751/_framework/blazor.server.js:1:17165)
Could you help us resolve this?
Best Regards,
Igor Surla

3 Replies
SA Shameer Ali Baig Sulaiman Ali Baig Syncfusion Team December 15, 2020 11:33 AM UTC

Hi Igor, 
  
Greetings from Syncfusion support. 
  
We have validated your reported problem in SFTooltip component. But, we were unable to replicate your reported problem as SFTooltip working properly without any issues.  
  
Please, download our validation sample from the following link. 
  
We need following details from you to validate the exact cause of your reported problem and to provide you the prompt solution. 
  
·        Share us the list of Syncfusion Blazor controls used in your application. (Share us which SF control you have rendered any particular page on which your reported error occurs) 
·        Share us the issue replication video footage. 
·        If possible, replicate your reported problem in the above attached sample or share us your issue occurring application. 
·        Share us initialization code of SFTooltip in your application. 
  
Please, let us know if you need any further assistance. 
  
Regards, 
Shameer Ali Baig S. 


IS Igor Surla December 15, 2020 03:13 PM UTC

Hi Shameer,

On That page we have SfSidebar with four SfDropDownList controls and  our custom control.

Content next to the sidebar has SfButton with SfTooltip, another two custom controls, SfChart, SfTab with SfTreeGrid in first and SfGrid in second tab.

First custom control contains:
SfTextBox, blazor button and custom control containing SfDialog with SfSlider, SfTreeView and two DialogButton.

Second custom control has only html elements and text.

Third custom control contains SfDialog with SfTreeGrid.

Best regards,
Igor Surla

SP Sowmiya Padmanaban Syncfusion Team December 17, 2020 01:58 AM UTC

Hi Igor Surla,  
 
We have prepared a sample based on your shared details. But the issue is not replicating in our end. 
 
Please, refer the validation sample. 
 
 
Could you please share the  below details. 
 
1.     Share us the issue replication video footage.  
2.     If possible, replicate your reported problem in the above attached sample or share us your issue occurring application.  
3.     Share us initialization code of SFTooltip in your application.  
 
The above details will help us to provide you prompt solution. 
 
Please let us know, if you need any further assistance. 
 
Regards,  
Sowmiya.P 


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