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Unicode Symbols not available with EmbedFonts

Hi,
I am currently converting and exporting an Excel file as a PDF file. The Excel file displays the symbols perfectly, however, the PDF file does not display any symbols.
We have tried to use the EmbedFonts property, however, we are using version 17.1.0.38 instead of the most recent version (18.3.0.47). What else would we have to do in order to display the symbols?
Thank you.

5 Replies 1 reply marked as answer
SK Shamini Kiruba Sobers Syncfusion Team November 25, 2020 09:28 AM UTC

Hi Matt, 
 
Greetings from Syncfusion support. 
 
Since we don’t know the Unicode symbols that are using at your end, kindly share the input Excel file which would be helpful for us to investigate further and provide prompt solution at the earliest. 
 
The sample we tried at our end can be downloaded from the following link. 
 
Kindly modify the sample to replicate the exact issue and send us the modified sample or the input Excel file to analyze further. 
 
Regards, 
Shamini 


MB Matt Broich November 27, 2020 06:23 PM UTC

Hello, 

The unicode symbols we are using are the U+25EF (Large Circle) and the U+2B24 (Black Large Circle). These symbols are being dynamically added to the Excel file, and then exported through the ExcelToPdf conversion methods.

Any insight would be great. 

SK Shamini Kiruba Sobers Syncfusion Team November 30, 2020 12:10 PM UTC

Hi Matt, 
 
Thanks for the update. 
 
We are able to reproduce the reported issue with the shared Unicode symbols and validating it currently. We will share the validation details on December 2nd, 2020. 
 
Regards, 
Shamini 


SK Shamini Kiruba Sobers Syncfusion Team December 2, 2020 02:05 PM UTC

Hi Matt, 

We have validated the issue Unicode symbols are missing while converting Excel document to PDF and logged a defect report. The fix for the issue will be available on December 9th, 2020. You can track the status of the issue through the following link. 


Regards, 
Shamini 
 


SK Shamini Kiruba Sobers Syncfusion Team December 10, 2020 03:27 PM UTC

Hi Matt, 

We appreciate your patience. 

We have validated and fixed the issue Unicode symbols are missing while converting Excel document to PDF and generated patch in the version v17.1.0.38. The patch with fix to resolve the reported issue can be downloaded from the following link. 


Recommended approach - exe will perform automatic configuration       
   
Please find the patch setup from below location:       
       
Advanced approach – use only if you have specific needs and can directly replace existing assemblies for your build environment       
   
Please find the patch assemblies alone from below location:       
   
 
Assembly Version: 17.1.0.38 

Installation Directions :        
This patch should replace the files “Syncfusion. ExcelToPDFConverter.Base.dll” under the following folder.       
$system drive:\ Files\Syncfusion\Essential Studio\$Version # \precompiledassemblies\$Version#\4.6       
Eg : $system drive:\Program Files\Syncfusion\Essential Studio\17.1.0.38\precompiledassemblies\17.1.0.38\4.6    
       
To automatically run the Assembly Manager, please check the Run assembly manager checkbox option while installing the patch. If this option is unchecked, the patch will replace the assemblies in precompiled assemblies’ folder only. Then, you will have to manually copy and paste them to the preferred location or you will have to run the Syncfusion Assembly Manager application (available from the Syncfusion Dashboard, installed as a shortcut in the Application menu) to re-install assemblies.       
       
Note :        
You can change how you receive bug fixes by navigating to the following link and updating your preferences.        
    
Disclaimer :   
Please note that we have created this patch for version 17.1.0.38 specifically to resolve the issues reported in forum 160013.      
              
If you have received other patches for the same version for other products, please apply all patches in the order received.       
      
This fix will be included in our release version 18.4 sp-1 which will be rolled out by end of January 2021.           

Regards, 
Shamini 



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