Bullet List show character "?" when open document

[S_Line]

Hi, i put a bullet list on my document and save the JSON sfdt on my database.
When i try to open this document to edit, the bullet list get a "?" instead of circle.

Could you help me?

Thank you

[Stephen Raj Chandra Sekar]

Hi S_Line, 

 

We have tested the reported issue in latest version (18.3.50), but we couldn’t reproduce. We tried the below steps for reproducing the reported scenario in our end. 

 

1.       Insert 3-4 paragraph, then inserted bullet list for all. 

2.       Save document as SFDT. 

3.       Again, opened the saved SFDT.  

4.       Also, created same document using Word, and opened in document editor. 

 

Both created using Word and Document editor has no issue while opening in Document Editor looks like below screenshot. 

 

 

Tested Environment: 

Browser: Chrome 

OS: Windows 10 Pro 

 

So, please ensure the reported issue in latest version. 

If you still face the issue, Kindly share the environment details and original document which you have opened in document editor to reproduce the reported scenario in our end, that would helpful for us to proceed further. 

 

Regards, 

Stephen Raj

[S_Line]

HI, i get it working by replace "numberFormat":"?" to "numberFormat":"\uf0b7"

Thank you

[Stephen Raj Chandra Sekar]

Hi S_Line, 

 

We suspect that you may not added UTF-8 encoding in your HTML file. Please try adding UTF-8 in the Html file like below. 

 

<meta charset="utf-8" /> 

 

This error is due to encoding mismatch, can you please share what is the data type used in database to store this SFDT content? Since if we use ASCII encoding supported data type in database to store this SFDT content, then it may end in similar issue. 

 

Regards, 

Stephen Raj