Strange appearance of RadioButtons in PdfViewer

[Michal Saman]

Hi,

we have noticed that some radio buttons in PdfViewer have different appearance than others. I have attached a screenshot where you can notice that the radio button in horizontal group has different appearance than the button in vertical group. The PDF document was created in Adobe Acrobat Reader and no special appearance was defined while creating it. Also when we try to flatten the PDF using your library, we notice that the strange looking buttons don't get selected in the flattened document.

In the attachment, there is also the PDF document with described behaviour.

Thanks

Attachment: Archive_c9f0eba6.zip

[Ashokkumar Viswanathan]

Hi Michal, 

 

Greetings from Syncfusion support, 

 

We were able to reproduce the issue, “Radio button is loaded different appearance”. Currently, we are validating the issue and we will update further details on November 25^th  ,2020. 

 

Regards, 

Ashok Kumar Viswanathan. 

[Navaneetha Kannan Sudalai Muthu]

Hi Michal,  

We confirm that the issue "Radio button is loaded with different appearance" is a defect. The patch for the fix will be provided on December 09, 2020.  

Please find the feedback link below.  

https://www.syncfusion.com/feedback/20056/radio-button-is-loaded-with-different-appearance  

Best, 

Navaneetha Kannan 

[Ashokkumar Viswanathan]

Hi Michal,  

 

Sorry for the inconvenience caused.  

 

We are still resolving the issue " Radio button is loaded with different appearance" due to its complexity. The patch for the fix will be updated on December 16^th , 2020 without any further delay.  

 

Best,  

Ashok Kumar Viswanathan. 

[Michal Saman]

Hi,

thanks for update. We are currently also waiting for a fix from this thread: https://www.syncfusion.com/forums/159356/keyboard-hides-forms-in-singlepage-view-mode. Would it be possible to merge fixes from both threads into one Nuget package when you have them ready?

Thanks in advance

[Ashokkumar Viswanathan]

Hi Michal, 

 

Thank you for your update, 

 

As promised earlier, we will provide a patch for the issue reported in the forum 159356 on December 14^th 2020. Kindly follow up on the mentioned forum for further updates. However, while providing a patch for the issue, “Radio button is loaded with different appearance” on December 16^th 2020, we will provide consolidated patch which also includes the fix for the issue reported In the forum 159356. 

 

Regards, 

Ashok Kumar Viswanathan. 

[Michal Saman]

Hi,

we have also noticed than when we load a Pdf file which has a radio button selected, the button is selected multiple times (see attached screenshot). Is it possible that these two issues are related? 

Thanks in advance

Attachment: Simulator_Screen_Shot__iPad_Pro_(9.7inch)__20201216_at_09.32.23.png_3dd780d1.zip

[Muralitharan Karikalan]

Hi Michal,  

 

We have resolved the issue, “Radio button is loaded different appearance” and the custom NuGet for the same can be downloaded from the following link  

 

Custom NuGet : https://www.syncfusion.com/downloads/support/directtrac/general/ze/CustomNuget652118296  

 

Disclaimer:
Please note that we have created this NuGet for version 18.3.0.52 specifically to resolve the following issue(s) reported in this/the forum 159911  

 

Note : Kindly follow the steps to clear the NuGet cache and then install patched NuGet to get the issue resolved.    

https://www.syncfusion.com/kb/6987/how-to-clear-nuget-cache  

  

This fix will be included in our 2020 Volume 4 Service pack release which is expected to available in the month of January 2021.  

 

we have also noticed than when we load a Pdf file which has a radio button selected, the button is selected multiple times (see attached screenshot). Is it possible that these two issues are related?

Currently, we are checking on this and we will update further details on December 17th 2020.

 

 

 

Regards,  

Muralitharan K. 

[Ashokkumar Viswanathan]

Hi Michal, 

 

Greetings from Syncfusion support, 

 

We were unable to reproduce the issue, “Radio button selected multiple times in Xamarin Forms iOS Platform” in our end. Could you please try the below-provided sample and let us know whether we have missed out anything while replicating the issue. 

 

Please find the sample in the below link, which we have used to reproduce the issue in our end 

https://www.syncfusion.com/downloads/support/directtrac/general/ze/GettingStarted-792167862.zip  

 

Kindly share the following details to analyze more on this issue and assist you with the better solution   

1. Simple sample/ modify the above sample to reproduce the issue. 
2. PDF document.
3. Xamarin.Forms version.
4. Replication video/ procedure to reproduce the issue. 

 

Regards, 

Ashok Kumar Viswanathan. 

[Michal Saman]

Hi,

thanks for update. Unfortunately the radio buttons in the provided nuget behave almost the same as before. I can confirm that now the "strange" ones are more like the "correct" ones, but there is still difference (one is black, other is gray). The worse part is, that when we flatten the document, the "strange" buttons are still not selected. I have attached a screenshots, on which you can see the difference.

Could you please verify on your side?

Thanks

Attachment: Archive_771fd34a.zip

[Michal Saman]

Hi Michal, 

 

Greetings from Syncfusion support, 

 

We were unable to reproduce the issue, “Radio button selected multiple times in Xamarin Forms iOS Platform” in our end. Could you please try the below-provided sample and let us know whether we have missed out anything while replicating the issue. 

 

Please find the sample in the below link, which we have used to reproduce the issue in our end 

https://www.syncfusion.com/downloads/support/directtrac/general/ze/GettingStarted-792167862.zip  

 

Kindly share the following details to analyze more on this issue and assist you with the better solution   

1. Simple sample/ modify the above sample to reproduce the issue. 
2. PDF document.
3. Xamarin.Forms version.
4. Replication video/ procedure to reproduce the issue. 

 

Regards, 

Ashok Kumar Viswanathan. 

Hi,

I have opened the sample you have provided in Ipad Simulator, without any modifications and the issue is still present. I have attached a screenshot where you can see the issue. I'm talking about the third button from top in the vertical group. There is a dot and a checkmark in it.

Attachment: Archive_a9d3535.zip

[Ashokkumar Viswanathan]

Hi Michal, 

 

Thank you for your update, 

 

Please find our comments below, 

Unfortunately the radio buttons in the provided nuget behave almost the same as before. I can confirm that now the "strange" ones are more like the "correct" ones, but there is still difference (one is black, other is gray).     I have opened the sample you have provided in Ipad Simulator, without any modifications and the issue is still present. I have attached a screenshot where you can see the issue. I'm talking about the third button from top in the vertical group. There is a dot and a checkmark in it.

We have resolved the issue, “Radio button is loaded with gray circle appearance” and “Radio button is double checked for a particular PDF document in Xamarin Forms iOS Platform” and the custom NuGet for the same can be downloaded from the following link,    Custom NuGet: https://www.syncfusion.com/downloads/support/directtrac/general/ze/CustomNuget-1553520755     Note : Kindly follow the steps to clear the NuGet cache and then install patched NuGet to get the issue resolved.           https://www.syncfusion.com/kb/6987/how-to-clear-nuget-cache

The worse part is, that when we flatten the document, the "strange" buttons are still not selected. I have attached a screenshots, on which you can see the difference.

We were unable to reproduce the issue, “Radio button is not flattened properly while saving the PDF document using SaveDocument(true)”, but its working as expected.    Please find the sample which we have tried out in our end,  https://www.syncfusion.com/downloads/support/directtrac/general/ze/GettingStarted-539784382.zip     Kindly share the details how you are flattening the PDF document it will be helpful for us to analyze more on this issue and assist you with the better solution.

 

Regards, 

Ashok Kumar Viswanathan. 

[Michal Saman]

Hi,

the last update seems to resolve every issue we had we radio buttons. 

Thanks

[Muralitharan Karikalan]

Hi Michal, 

 

Thank you for the update.   

We glad to know that the issue has been resolved. Please let us know if you need any further assistance with this.   

 

Regards, 

Muralitharan K