Essential Studio Installer Very Slow

[Fatih]

I guess it going to download and install spending 3 days

[Kalap Johnson Peter Paulraj]

Hi Fatih, 

 

Thanks for contacting Syncfusion support. 

As per our records, you’ve downloaded both Syncfusion Essential Studio Offline installer “syncfusionessentialstudiosetup.zip” 3.8 GB zip file and also our web installer (3 MB) 

 

 

 

Syncfusion Essential Studio Offline installer 

 

Our Syncfusion Essential Studio Offline installer zip file includes all the Essential Suite components in it. It will not download anything. 

 

If you have selected all the platforms for installation from the installer UI, it will take around 2 hours for installation and installation time will be changed based on machine configuration and RAM size. 

 

If you need particular platform, you can select that platform alone from the installer UI for installation 

 

 

 

If you face any installation issues on this, please follow the steps suggested in the below KB article link and send us the zip file which consists of Syncfusion Installer logs generated by our tool. Also please share any screen shot of the issue you were facing. It would be much helpful for us to analyze the reported issue. 

https://www.syncfusion.com/kb/2331/gather-log-file 

 

Syncfusion Essential Studio Web installer 

 

Our 3 MB web installer setup will download and install all the Essential Suite components. If you are using this installer, then it will take time to download based on the available internet connection speed and will install the setup.  

 

Approximately it will take 3 to 4 hours based on download speed and RAM speed of the machine 

 

If you are facing download\installation issues with this web installer setup, kindly share the log files and screen shot as requested above. 

 

Also, as an additional information, we have separate offline installer for all the Essential Studio platforms. You can download and install corresponding platforms alone from our website, if you need. 

 

https://www.syncfusion.com/account/downloads/studio/licensed/18_3_0_35  

 

 

Regards, 

Kalap Johnson Peter P.

[Peter Buchanan]

Same Issue, 106 days later

Direct ISP (TPG) connection from Adelaide Australia will take 2.5 days to install, I assume other regionshave same issue

Workaround

Connect to location - 'USA - Washington DC' ( ExpressVPN )

Downloaded 3GB of'Essential Studio Installer' within 30 minutes ( acceptable )

Please Raise Ticket

VPN into 'Asia Pacific', 'Europe' regionsand check ifdownload speedsacceptable

PerhapsAWS Regional Cloud Server setting, maybe Caching better16,826 km away

[Balaji Renganathan]

Hi Peter, 

 

Sorry for the inconvenience caused. 

 

As per our records,  you’ve downloaded our Essential Studio Web installer setup (3 MB). Our 3 MB web installer setup will download and install all the Essential Suite components. If you are using this installer, then it will take time to download based on the available internet connection speed and will install the setup.   

  

Approximately it will take 3 to 4 hours based on download speed and RAM speed of the machine . 

  

If you are facing download\installation issues with this web installer setup, please follow the steps suggested in the below KB article link and send us the zip file which consists of Syncfusion Installer logs generated by our tool. Also please share any screenshot of the issue you were facing. It would be much helpful for us to analyze the reported issue.  

 

https://www.syncfusion.com/kb/2331/gather-log-file  

 

Also, if we detect slow internet connection, we will display below alert message also. Please confirm us whether you have received this alert message? 

 

 

 

Regarding your query, “VPN into 'Asia Pacific', 'Europe' regions and check if download speed is acceptable. Perhaps AWS Regional Cloud Server setting, maybe Caching better”  

 

We will check this in different VPN connection and will update for this before Feb 18^th 2021. 

 

Let us know if you’ve any concerns. 

 

Regards, 

Balaji Renganathan 

[Kalap Johnson Peter Paulraj]

Hi Peter,

Sorry for the delay.

We are validating web installer slow download problem in different regional network machines as you mentioned. We will update you further details once we validated the issue.

We appreciate your patience until.

Regards,
Kalap Johnson Peter P.

[Kalap Johnson Peter Paulraj]

Hi Peter, 

Thanks for your patience. 

We have checked Syncfusion web installer download and installation issue in the corresponding country ISP and we didn’t faced any issue in download or installation and it takes around 2 hours only for complete download and installation. 

Could you please check whether your machine have any other additional firewall\network settings enabled? Also check any other software like anti-virus is blocking the download\installation. Please share us the below details to check this from our end 

1. Antivirus details if any installed
2. Follow steps suggested in the below KB article link and send us the zip file which consists of Syncfusion Installer logs generated by our tool. It would be much helpful for us to analyze the reported issue. Please generate this in all four machines.

https://www.syncfusion.com/kb/2331/gather-log-file 

Let us know if you’ve any concerns. 

Regards, 

Kalap Johnson Peter P.