Annotaions were gone in the downloaded pdf file

Question

Hi, I do have a problem regarding my download pdf file from vue pdf viewer. Working in the pdf viewer, the annotations I made were present in my loaded pdf but whenever I downloaded the pdf I am working on, the annotations were not detected. Why is this so?

Akshaya Arivoli · Accepted Answer

Hi Gracey, 
 
Thank you for contacting Syncfusion support. 
 
We were unable to reproduce the issue with the provided details. We have shared the sample in which we have tried to reproduce the issue in the below link, 
 
Vue: https://www.syncfusion.com/downloads/support/forum/158256/ze/Pdf_Viewer_(2)1112148194  
Web Service: https://www.syncfusion.com/downloads/support/forum/158256/ze/ej2-pdfviewer-web-service_(2)2054613249  
 
Note: Kindly run the web service project first and provide that URL to the serviceUrl. 
 
Please try it and if you still have concerns, revert us with the modified sample with replication procedure, list of annotations you were using, Essential Studio Version. Also confirm us whether you are opening the downloaded document in Syncfusion PDF Viewer or any other Viewers. These details will be helpful for us to investigate further and assist you better. 
 
Regards, 
Akshaya

Shannara · Answer

Hi Akshaya,

Thank you again for your support. It works fine when I used the pdf viewer web service example. I think it conflicts with the version I am using before but now its annotations were still present in my downloaded pdf.

Thanks a lot.

Akshaya Arivoli · Answer

Hi Gracey, 

Thank you for your update. We are glad to know that the reported issue is resolved. Please revert us if you need further assistance in feature. 

Regards, 
Akshaya