Issue with Sync-fusion Dialog and Cell phone keyboard focus

[Daten]

Afternoon all,

I'm 99% done on my path for deploying our Appointments system on our site using the Syncfusion scheduler,  however during testing I have found one issue

When using the SFDiloge we have a simple DataAnnotation which validates customer information.  This works great on a computer web browser,  However when using a Mobile phone,  and selecting a field,  the keyboard input appears, and then disappears after a split second. We checked and our visibility boolean is not changing at all so we are not sure why this is happening. Pic below of our SFDialog class,  This can also be tested at https://services.amsys.repair/appointments2 on any mobile device

Edit:  I have uploaded a video with the issue here https://youtu.be/I3-RXfKOHl0

Thank you.!

[Alagumeena Kalaiselvan]

Hi Ashley, 

Thanks for contacting Syncfusion support. 

We have checked your reported issue with your shared sample link https://services.amsys.repair/appointments2 but which is not accessible now and facing the following issue. Refer the below snapshot for that. 

 

Also, we have checked with another link https://services.amsys.repair/appointments but the reported keyboard issue could not be replicated at our end. Please refer the below video demo. 

<Demo> 

Kindly share the below details which is more helpful to proceed further 

• Share the package version
• Share the issue depicting sample link

Regards 

Alagumeena.K 

[Kevin]

Hi Ashley,

I'm facing the same problem after showing a dialog in front of the scheduler.

When selecting a field, the keyboard input appears, and then disappears after a split second.

The problem does not occur on a computer web browser, however when using a mobile phone or tabblet the keyboard input appears and disappears.

Did you resolve the issue below?

Kind Regard,

Kevin

[Daten]

Hi Kevin,

Due to needing the scheduler to be completed ,  We ended up copying the same class that is used for the pop up and having it behind a conditional if statement, instead of using the built in pop up.  This worked and I never figured out what the issue was in the end.  It did required overwritting one of the events but unfortunately I am not at work and cannot give you any code at this time.

Hopefully something above helps!

-Ash

[Nevitha Ravi]

Hi Kevin, 

Greetings from Syncfusion Support. 

We have validated the reported problem at our end, and were unable to replicate the issue. So kindly share the following details to proceed further on this. 

• Whether you are using scheduler default editor or custom editor window
• Whether the issue occurs on Android or IOS
• Whether the issue replicate the issue in chrome emulator
• Share the video demo depicting the issue.

Regards, 

Nevitha