When dragging and dropping images into the text area of EJ2 ES5 Javascript RTE, the images are not uploaded.

[jeongkyu park]

Hello

I am developing with Syncfusion EJ2 ES5 Javascript.

As I dragged the image into the RTE text area by contacting my customer, I received the request.Files["UploadFiles"] is null as the attached photo(please check 'RTE Debug Data null Image.png'), so please contact us.

Even if it is not uploaded technically, it is good to just let the Alert Popup pop up and guide you when dragging the image to the text area.

The example was created by referring to https://ej2.syncfusion.com/javascript/documentation/rich-text-editor/how-to/rename-images-in-server/ and confirmed that the same symptom occurred.

please answer about my question.

Thank you.

Attachment: RTE_Debug_Data_null_4093c1d9.zip

[Indrajith Srinivasan]

Hi Jeongkyu,

Greetings from Syncfusion support,

We have checked the shared sample and able to reproduce the reported issue. We are currently validating the reported query with Rich Text Editor and will update you with further details on or before 31st July.

Regards,
Indrajith

[Indrajith Srinivasan]

Hi Jeongkyu ,

Greetings from Syncfusion support, 

 

We have validated the reported query and have considered “Unable to save images in server while drag and drop it“ as a bug from our end and the fix will be included with our Volume 2 SP 1 release.  

 

You can now track the current status of the report, review the proposed resolution timeline, and contact us for any further inquiries through this link: https://www.syncfusion.com/feedback/16556/ 

 

Regards, 

Indrajith 

[Indrajith Srinivasan]

Hi Jeongkyu, 

 

Good day to you, 

 

We have further validated on the reported bug. The reported issue occurs due to outdated ej2.min.js file in your project. The reported issue is resolved with the version 17.3.19. Hence, we suggest you to use the latest script (ej2.min.js) file or version based CDN script link to resolve the reported issue. We have also modified the sample you have shared with us.

Latest script link:

 

 

<script src="https://cdn.syncfusion.com/ej2/dist/ej2.min.js"></script> 

 

 

Version based CDN link: https://ej2.syncfusion.com/documentation/deployment/ 

Sample: https://www.syncfusion.com/downloads/support/forum/156470/ze/RTE-1859070643  

Regards, 

Indrajith

[jeongkyu park]

Thank you for answering Indrajith.

  Is there any way to find out which version of ej2.min.js is used on our website?

(The site that we run is "15.2.0.40" when you hit Syncfusion.version in the Chrome Developer Tools. https://cdn.syncfusion.com/ej2/dist/ej2.min.js given as an example attribute is Syncfusion. I am wondering if this is the version.)

If you use the latest ej2.min.js (I guess it's version 18.2.46) file, please inquire if there is any effect on existing components.

We rely on buttons and graphs as well as a lot of them, and I'm afraid that if the major version changes, we're going to encounter custom CSS or javascript issues.

(Each country's language is also included.)

We are always grateful for the quick response and corrections of the Syncfusion team.

Regards, jeongkyu Park

[Indrajith Srinivasan]

Hi Jeongkyu 

 

We have validated your reported queries.  

 

Query 1: “  Is there any way to find out which version of ej2.min.js is used on our website? 

(The site that we run is "15.2.0.40" when you hit Syncfusion.version in the Chrome Developer Tools. https://cdn.syncfusion.com/ej2/dist/ej2.min.js given as an example attribute is Syncfusion. I am wondering if this is the version.)” 

 

If you have generated scripts(ej2.min.js) through CRG site, there is no details about version identification. We are very sorry that we couldn't suggest solution when the version of script which you have used. 

 

Query 2: “If you use the latest ej2.min.js (I guess it's version 18.2.46) file, please inquire if there is any effect on existing components.” 

 

We will assist you the solution if you upgraded to latest version. Could you please upgrade to latest release? 

 

Query 3: “We rely on buttons and graphs as well as a lot of them, and I'm afraid that if the major version changes, we're going to encounter custom CSS or javascript issues.” 

 

Can you share the components which you have used other than buttons and charts with us. Also, backup your project and upgrade it with latest. If you faced any issue and want to revert back, you can restore backup source. 

 

Please get back to you if you face any difficulties, 

 

Regards, 

Indrajith