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Getting white screen on grid

Hello,

I am trying to build a web form that just have a grid.
The grid is not displayed and getting white screen.
My data source because when I do a test it brings me data. In the white screen when I do view source I can see that the data are somewhere but nothing displayed.

Can you please help? I am trying days to find a solution for a so simple thing.

Thank you,
George P

5 Replies
FS Farveen Sulthana Thameeztheen Basha Syncfusion Team April 20, 2020 01:05 PM UTC

 Hi George, 

Thanks for contacting Syncfusion Support. 

Query#:- Getting white screen on grid 
 
                   We suspect that the reported problem may occur when Scripts and Css required to render Grid have not been properly referenced in your Project. So please ensure that required Scripts and CSS has been referred in Site.Master.cs as like given below:- 

<html lang="en"> 
<head runat="server"> 
    <meta charset="utf-8" /> 
    <title><%: Page.Title %> - Home page</title> 
    
    <link rel='nofollow' href="favicon.ico" rel="shortcut icon" type="image/x-icon" /> 
    <link rel='nofollow' href="https://cdn.syncfusion.com/18.1.0.42/js/web/default-theme/ej.web.all.min.css" rel="stylesheet" /> 
     <script src="Scripts/jquery-3.1.1.min.js"></script> 
     <script src="Scripts/jsrender.min.js"></script> 
 
    <meta name="viewport" content="width=device-width" /> 
    <asp:ContentPlaceHolder runat="server" ID="HeadContent" /> 
</head> 
 
Refer to the documentation Link:- 

Please also ensure that the dll version "Syncfusion. EJ.Web" ,"Syncfusion. Linq. Base"  
and "Syncfusion. EJ" are correctly referenced in "webconfig" according to your project framework . 
<assemblies> 
        <add assembly="Syncfusion.EJ.Web, Version=18.1400.0.42, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89"/> 
        <add assembly="Syncfusion.EJ, Version=18.1400.0.42, Culture=neutral, PublicKeyToken=3d67ed1f87d44c89"/> 
      </assemblies> 
 

In the below documentation we have provided detail Explanation about how to manually Integrate Syncfusion controls. Refer to the below documentation Link:- 

Also we have created sample with EjGrid control. Refer to the sample Link:- 

After following the above solution still faced issue, share us the following details. 

  1. Share Site.Master.cs page.
  2. Web.Config page.
  3. Share Script Error (if any) occurs on the console window.

Regards, 
Farveen sulthana T 

 


PG Prevenas George April 20, 2020 06:09 PM UTC

Hello thank you for the answer, I tried to fix based on your answer and might be that the reason you mentioned, but I am not very familiar with this tool.
I am new and learning and I couldn't make it. After I added the form the I run the form and the screen is blank. I tried exactly the same steps with Telerik and DevExtreme and the form was loaded instantly. So based on your answer, you are saying that I have to do extra steps with Syncfusion than your competitors are doing automatically, out of the box? Regardless of you answer, could you please show me how to do it?

I have uploaded the requested files.

Appreciate for your help.
George

Attachment: syncfusion_GeorgeP_6ceabd42.zip

MP Manivannan Padmanaban Syncfusion Team April 21, 2020 12:01 PM UTC

Hi George, 

Sorry for the inconvenience caused. 

We suggest you to create an application using  Syncfusion Project Template which is entirely automated(i.e. The procedure which we followed in manual integration process is entirely automated while using syncfusion project template).  

Refer the below help documentation links, 

Regards, 
Manivannan Padmanaban 


PG Prevenas George April 22, 2020 06:43 AM UTC

Hello and thank you for the answer.

It is very weird, I tried everything, but i still getting a white screen. I tried the automatic way, the manual, nothing is displaying on my screen.
What would be useful from my side to share with you and have a look if you don't mind?

Regards,
George

FS Farveen Sulthana Thameeztheen Basha Syncfusion Team April 23, 2020 12:27 PM UTC

Hi George, 
  
We are unable to replicate the issue at our end. In order to look into your issue through screenshare session, a support incident has been created under your account to track the status of this requirement. Please log on to our support website to check for further updates. 
  
  
Regards, 
Farveen sulthana T 


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