Trial version watermark shown in PDF output when using Community License key

[Jason Ong]

Hi,

I'm using syncfusion_flutter_pdf 18.1.42-beta with Flutter 1.12.13+hotfix.8.

Despite initializing the plugin with a community license key, the generated PDF output contains a watermark "Created with a trial version of Syncfusion Essential PDF" at the top of the first page. I would have thought a community license version is not a trial version, and there would be no watermark. Did I miss something?

Thanks in advance!

- Jason

[Chinnu Muniyappan]

Hi Jason, 

 

Thank you for contacting Syncfusion support. 

 

We suspect the issue occurs due to missing license key registration in your application. Kindly register your application with the key as stated the below and let us know whether the issue is resolved?  

 

How to generate key: https://help.syncfusion.com/common/essential-studio/licensing/license-key#how-to-generate-syncfusion-license-key 

How to register the key: https://help.syncfusion.com/common/essential-studio/licensing/license-key#flutter  

 

If still, you are facing the same issue, then share us the key which you have, so that we will check it in our side and provide you a prompt solution. 

 

Regards, 

Chinnu M 

[Jason Ong]

Hi Jason, 

 

Thank you for contacting Syncfusion support. 

 

We suspect the issue occurs due to missing license key registration in your application. Kindly register your application with the key as stated the below and let us know whether the issue is resolved?  

 

How to generate key: https://help.syncfusion.com/common/essential-studio/licensing/license-key#how-to-generate-syncfusion-license-key 

How to register the key: https://help.syncfusion.com/common/essential-studio/licensing/license-key#flutter  

 

If still, you are facing the same issue, then share us the key which you have, so that we will check it in our side and provide you a prompt solution. 

 

Regards, 

Chinnu M 

Hi Chinnu,

Thank you for your prompt response. 

As a matter of fact, I've already generated and registered the key with the app as per documentation but the watermark remains visible in the PDF output. Attached are the necessary details as requested.

Thanks again.

- Jason

Attachment: LicenseInfo_99203120.zip

[Chinnu Muniyappan]

Hi Jason, 

 

Thanks for the details. 

 

We have tried to reproduce the issue with the provided key, but the issue is not reproduced our end. We have attached the sample which we tried in our side. Kindly check this in your side and modify the same to reproduce it. This would help us to resolve the issue as early as possible. 

 

Sample application: https://www.syncfusion.com/downloads/support/forum/152928/ze/create_pdf-204371230  

 

Regards, 

Chinnu M 

[Jason Ong]

Hi Jason, 

 

Thanks for the details. 

 

We have tried to reproduce the issue with the provided key, but the issue is not reproduced our end. We have attached the sample which we tried in our side. Kindly check this in your side and modify the same to reproduce it. This would help us to resolve the issue as early as possible. 

 

Sample application: https://www.syncfusion.com/downloads/support/forum/152928/ze/create_pdf-204371230  

 

Regards, 

Chinnu M 

Hi Chinnu,

The sample app worked as expected. Unlike the sample app, in my app, I was using a spawned isolate to generate the PDF. 

I finally solved the issue by registering the key in the secondary isolate instead of the main isolate. 

All is well now. Thanks so much for the assistance!

- Jason

[Mike]

Hi Jason, could you show a little more about how you did this key registration thing in  the secondary isolate instead of the main isolate? thanks

[Surya Venkatesan]

Hi Mike,

We have removed to registering the license on the Flutter PDF from the version 18.3.35-beta and above. The recent version does not require to register the license key and the watermark will not be added. So we request you to use our latest versions to overcome this problem.

Regards,

Surya V