Cannot select values in ejGrid for FireFox or Edge with enableTouch set to False

[Kegan Swensen]

I have configured several ejGrids in our application to allow for cell selection when copying the data via the enableTouch = false. Everything is working as expected in Chrome, however, when I attempt to do the same functionality in Firefox or Edge, I cannot select any of the cell values. The grids are defined in an HTML file with the columns and dataSource being populated via JavaScript with the AngularJS framework. 

[Padmavathy Kamalanathan]

Hi Kegan,

Thanks for contacting Syncfusion Forums.

QUERY: cannot select value of grid with "enableTouch" property in firefox and edge

We have validated the reported issue in both FireFox and Edge. We are unable to reproduce the issue at our end.

Please check the below screenshot,

We have prepared sample for your reference. You can check the sample from the below link,

http://jsplayground.syncfusion.com/wfy1f2wk

Please provide below details so that we can validate the issue further,

1) Version details of "FireFox" and "Edge" browser

2) Essential Studio Version

3) complete grid rendering code

4) video demonstrating the issue

Regards,

Padmavathy Kamalanathan

[Kegan Swensen]

1. FireFox Version: 74.0 and Edge Version: 44.18362.449.0 with EdgeHTML Version: 18.18362
2. Essential Studio Version: 17.4.0.46
   
3. HTML: 

    <div ej-grid 
         e-datasource="$ctrl.data"
         e-columns="$ctrl.columns"
         e-locale="en-US"
         e-allowfiltering="true"
         e-enabletouch="false"
         e-allowselection="false"
         e-allowscrolling="true"
         e-allowsorting="true"
         e-allowpaging="true"
         e-pagesettings-pagesize="10"
         e-pagesettings-showdefaults="true"
         e-allowresizing="true"
         e-isreponsive="true"
         e-actionbegin="$ctrl.actionBegin"
         e-actionComplete="$ctrl.actionComplete"
         class="grid">
    </div>

The $crtl.data is set to report data which is returned from the server and $ctrl.columns are defined by the columns that a user selects. The columns are configured as such:

{field: selectedColumn.title, type: selectedColumn.type, allowSorting: true, allowFiltering: true, allowResizing: true, headerText: selectedColumn.title}

     4. The attached video demonstrates the grid above not being able to select values within the grid on FireFox. In the video I'm trying to double and triple click as well as attempting to highlight select.

Attachment: Selection_Demo_46e69a36.zip

[Padmavathy Kamalanathan]

Hi Kegan,

Thanks for your details.

We have validated the issue in your reported versions of both in Firefox and Edge. We are unable to reproduce it at our end. It works fine for us.

It seems like there are some cache or extension issue in your browser. We suggest you to try checking this issue in private window/ incognito window.

Please get back to us if you need further assistance.

Regards,

Padmavathy Kamalanathan

[Kegan Swensen]

I checked this issue in an incognito / inPrivate window and still have the issue occurring. Are there any properties or extensions that would cause this to not work? 

[Padmavathy Kamalanathan]

Hi Kegan,

In order to discuss the issue, we have created new incident. Please check the below link,

https://www.syncfusion.com/account/login

Note: To view the incident , kindly login into your account.

Regards,

Padmavathy Kamalanathan