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DevTrack Error

When attempting to submit an update an incident, I got: Microsoft VBScript runtime error '800a005e' Invalid use of Null: 'Replace' /support/public.asp, line 513 -- David

7 Replies

AD Administrator Syncfusion Team November 8, 2002 01:00 PM

Hi David, Was this a one-off occurence or are you encountering the problem on a regular basis? Syncfusion Technical Support


DA David November 10, 2002 11:35 AM

It occured when I submitted my first reply to an incident. The reply actually did make it into your database (though I didn't know it at that point). So I tried again and got the same error. You'll see my reply showing up twice. :) Since that time it has not occured. Although that same night I noticed the forums also having problems. You'll see posts with no author/time listed. Not sure if its releated but they both cleared up at about the same time too. -- David


AD Administrator Syncfusion Team November 11, 2002 08:47 AM

David, Could possibly related to extensive traffic at the particular time. Thank you for bringing this issue to our attention. We will keep note of the problem, and if it appears to occur on a frequent basis, Thanks, Prakash


PS Prakash S Syncfusion Team November 11, 2002 08:54 AM

Please ignore my previous update. I inadvertently hit the 'Post' button before I was done. To reiterate, the error could possibly be related to extensive traffic at the particular time. Thank you for bringing the issue to our attention. I have forwarded this report to our web support group. We will monitor the situation to see if this is a frequent occurence. Prakash


AS Arun Srinivasan Syncfusion Team November 11, 2002 09:22 AM

Hi David We apologize the inconvenience. Are you still encountering the problem? Can you email the incident number to support@syncfusion.com? Thanks Arun


DA David November 12, 2002 09:13 AM

So far, no further occurances. If I see it again I'll pass along all the details I can. But I've replied to many incidents since then, and no problem. Just a fluke, maybe. :) -- David


AS Arun Srinivasan Syncfusion Team November 12, 2002 12:57 PM

Thanks. Arun

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