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Ribbon appear border when window maximize and restore down

Hi,
I have some problems about Ribbon. When I run the project and it look great.


But when I click maximize and restore down. Window appear border (left right bottom).


I don't know why it has to be like this. Could you help me solve the problem? Thank you

Syncfution: 17.4.0.46
OS: Windows 7
.NET Core: 3.1



12 Replies
DV Duraimurugan Vedagiri Syncfusion Team March 3, 2020 01:45 PM UTC

Hi Wilson,

Thanks for using syncfusion products.

We are currently analyzing the reported query and will update the further details on or before March 5th 2020. Meanwhile the screenshot you have attached is not visible at our end, can you please send it with proper screenshot?

Please let us know if you have any concerns.

Regards,
Durai


WI Wilson March 3, 2020 02:22 PM UTC

Thanks for your reply.
Screenshot: Ribbon Image
If can't see it, I also uploaded the image file.

Attachment: RibbonImage_2f1c0820.zip

ON Olety Nikhilesh Olety Nagendra Syncfusion Team March 4, 2020 12:53 PM UTC

Hi Wilson, 
 
Thank you for your patience. 
 
We have created a simple sample and customized it as in the image attached in your previous update, then we have tried to reproduce the issue in the mentioned environment, but we couldn’t reproduce the reported issue. Please find images below. 
 
Ribbon 1: On Application opening  
 
 
Ribbon 2: After maximizing and restore 
 
 
Please find the sample we referred. 
 
 
Please refer the above sample and let us know if the issue is reproducible on your side, if not please modify the sample based on your customization as it would be helpful to provide the solution at earliest. 
 
If issue is reproducible without any customization, provide the below details. 
 
1.       Windows 7 OS version number, 
2.       Display resolution and scaling of your system. 
 
Please provide the above details and based on your confirmation we can proceed further on this. 
 
Regards, 
Nikhilesh O 


WI Wilson March 5, 2020 02:45 AM UTC

I got the same problem. And same problem on another computer (same OS version).
I will modify the custom style to solve the problem. Thank you for your help.

Windows 7 OS version number:
Microsoft Windows Version 6.1 (Build 7601: Service Pack1)
Software licensing service version: 6.1.7601.17514
Name: Windows(R)7, HomePremium edition
Decription: Windows Operating System - Windows(R)7, OEM_COA_NSLP channel

Rresolution: 1920 x 1080

Scaling: 100%

ON Olety Nikhilesh Olety Nagendra Syncfusion Team March 5, 2020 09:30 AM UTC

Hi Wilson, 
 
Thank you for the response. 
 
As per your previous update we see that you are using a custom style in your application and we suspect there might be an issue in your style. So if you face any problem in modifying the style to resolve the issue, please feel free to contact us and as always we are happy to help you. 
 
Regards, 
Nikhilesh O 


WI Wilson March 5, 2020 11:09 AM UTC

Sorry,  I make a mistake. The problem is still when runing your sample. I use the default style.
Thanks for your reply!

ON Olety Nikhilesh Olety Nagendra Syncfusion Team March 5, 2020 11:24 AM UTC

Hi Wilson, 
 
Thank you for the update. 
 
We are preparing the reported environment to check the reported issue, we will update you the further details in 2 working days (March 9, 2020). 
 
We appreciate your patience until then. 
 
Regards, 
Nikhilesh O 


ON Olety Nikhilesh Olety Nagendra Syncfusion Team March 9, 2020 12:53 PM UTC

Hi Wilson, 
 
Sorry for the inconvenience caused. 
 
We are still checking the issue in the reported environment, we will update you the details by tomorrow (March 10, 2020). 
 
We appreciate your patience until then. 
 
Regards, 
Nikhilesh O 


ON Olety Nikhilesh Olety Nagendra Syncfusion Team March 10, 2020 02:11 PM UTC

Hi Wilson, 
 
Sorry for the inconvenience caused. 
 
We are facing an issue with the VM created for this environment, currently we are working on this with high priority, we will update you the details by tomorrow (March 11, 2020). 
 
Regards, 
Nikhilesh O 


ON Olety Nikhilesh Olety Nagendra Syncfusion Team March 11, 2020 07:09 PM UTC

Hi Wilson, 
 
Sorry for the inconvenience caused. 
 
We are facing few issues with the windows update while installing the latest Visual Studio 2019 for the VM. So, we will be working in this in background. But since the issue is not reproduced at our end, we can setup a web meeting to investigate it and provide a solution. Please let us know your availability. We will make every effort to have this scheduled on a date and time of your convenience. 
 
Regards, 
Nikhilesh O 


WI Wilson March 12, 2020 05:57 AM UTC

Hi Nikhilesh O,

I am using alternative plan.
I'm not good at English listening and speaking. So web meet is hard to me. But I can share my computer using teamviewer or other software. Let you reproduce the reported issue and do soming you want. I'm free everyday at 1:00 to 2:30 PM UTC.

Thank you for your effort and support. 

ON Olety Nikhilesh Olety Nagendra Syncfusion Team March 12, 2020 09:01 AM UTC

Hi Wilson, 
 
We have created a new incident under your Direct trac account for updating the meeting details. We suggest you follow up with the incident for further updates. Please log in using the below link.  
 
 
Regards, 
Nikhilesh 


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