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EjsGrid column width not respected when rendered on iPhone's browser

Hi,

There seem to be an issue with rendering on mobile device (iPhone) at (min-width: 480px). On iPhone all the column widths are not respected, however desktop browser (at 480px width) it looks fine. Screenshots included. I'm using latest Blazor.

Thank you!


4 Replies
RS Renjith Singh Rajendran Syncfusion Team February 17, 2020 12:45 PM UTC

Hi Tom, 

Thanks for contacting Syncfusion support. 

We tried to reproduce the problem with an iPhone device. But we could not face the reported problem(“All the columns in Grid shows the same width irrespective of the provided Width property value of column”). Please refer the screenshot below, 

iPhone Image : 
 
 
 
Desktop Image : 
 
 

We need more details to further proceed on this and provide you a solution as early as possible. Please get back to us with the following details for better assistance, 
  1. Share the complete Grid rendering code to check column width configuration.
  2. Share with us the sample which you have tried from your side.
  3. Share with us the exact scenario or proper replication procedure.

The provided information will help us analyze the problem, and provide you a solution as early as possible. 

Regards, 
Renjith Singh Rajendran. 


TN Tom Nuen February 19, 2020 04:50 AM UTC

Hi Renjith,

Thank you so much for trying to replicate the issue on iPhone. I believe the issue only occur when using ColumnTemplate. I've included the .razor file of the previous screenshot I attached so that we're on the same pace.

Appreciate the support.

Attachment: IndexGovernanceGrid_4e96086a.zip

TN Tom Nuen February 21, 2020 06:13 AM UTC

After 2 days troubleshooting, I can confirm that when HideAtMedia="(min-width: 590px)" is set on the GridColumn, everything looks fine on desktop browser but on physical iPhone Chrome browser, the grid column width is NOT respected and reset.

RS Renjith Singh Rajendran Syncfusion Team February 21, 2020 11:05 AM UTC

Hi Tom, 

Thanks for contacting Syncfusion support. 

We have confirmed this as a defect and logged a defect report for the same. Thank you for taking the time to report this issue “Provided GridColumn width not set in iPhone Chrome browser” and helping us improve our product. At Syncfusion, we are committed to fixing all validated defects (subject to technological feasibility and Product Development Life Cycle ) and including the defect fix in our upcoming bi-weekly release which is expected to be rolled out on or before March 26, 2020.  
  
You can now track the current status of your request, review the proposed resolution timeline, and contact us for any further inquiries through this link.  
 
Please get back to us if you need further assistance. 

Regards, 
Renjith Singh Rajendran. 


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