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Problem when I try write or edit a long text

I have one problem with RichTextEditor when I try edit or create a long text. I uploaded two videos that demonstrate my problems:

Video Erro1 - I demonstrate that when I clicked in text area, the toolbox go to Top of the RichTextEditor and below the first line. When I test in Android Device, the problema is not occurs. Is very difficult to my user edit your text with the problem.

Video Erro2- When I go to do de middle text or bottom of the text, my click is not occurs. The component don't show me the prompt and I don't now where I in the text.

Links

Erro1 = https://1drv.ms/v/s!Ag4DHt3KW8wGgaxlNZEfxo-e91Xbqw?e=TDDhXt

Erro 2 = https://1drv.ms/v/s!Ag4DHt3KW8wGgaxmsJtKkVMwUQgvAg?e=axhTkc

Tks a lot.

 

7 Replies
DS Devaraj Sekar Syncfusion Team February 4, 2020 12:11 PM UTC

Hi Henrique, 
 
Thank you for contacting Syncfusion support. 
 
S. No 
Query 
Answer 
when I clicked in text area, the toolbox go to Top of the RichTextEditor and below the first line 
The reported issue has been already fixed and included in our Essential Studio vol 4 Service Pack 1 release which can be downloaded from the below link. 
 
Download link: 
When I go to do de middle text or bottom of the text, my click is not occurs. The component don't show me the prompt and I don't now where I in the text. 
We have confirmed that the reported issue is a defect. We will include the issue fix in our February 2nd weekly NuGet release which is estimated to be available by February 11, 2020 tentatively. 
 
Regards, 
Devaraj S 


DB Dilli Babu Nandha Gopal Syncfusion Team February 13, 2020 12:38 PM UTC

Hi Henrique, 
 
We glad to inform that the issue fix for the reported issue has been included in our latest Weekly NuGet release. Please find the latest NuGet in the following link. 
 
Please check on the reported issue with our latest NuGet and share us the testing details. We will be happy to assist you. 
  
Regards, 
Dilli babu. 


HE Henrique February 17, 2020 12:32 PM UTC

Hi Dilli,

I updated the component from Nuget and the erros are the same. I tested in Ipad and Iphone and I have dificults when I try use the editor.

Thanks a lot and I am waiting for new version with the issues solved.

DS Devaraj Sekar Syncfusion Team February 18, 2020 07:11 AM UTC

Hi Henrique, 
 
Thank you for the update. 
 
The mentioned issues have been fixed and included in our latest NuGet package (version 17.4.0.50) which can be downloaded from the below link. 
 
 
We have prepared a sample video illustration based on mentioned issue, which can be downloaded from the below link. 
 
 
To resolve the NuGet related issue,  
 
We request you clear the NuGet cache before installing the latest version Syncfusion.Xamarin.SfRichTextEditor.  
To clear the existing NuGet, please follow the steps mentioned below.  
1.Uninstall the existing SfRichTextEditor NuGet in the application.  
2. Then, clear the existing NuGet reference in your system by deleting the SfRichTextEditor NuGet folder from the mentioned location  
Location: C:\Users\{XXX}\.nuget or Open Run command in window, type .nuget and go to the respective folder(syncfusion.xamarin.sfrichtexteditor). 
3. Now, refer the latest NuGet in your application.  
 
Kindly, let us know if you require any further assistance. 
 
Regards, 
Devaraj S 


HE Henrique February 18, 2020 08:54 PM UTC

Hi,

I updated the component to .50 version, but in my app occurs the same error.

I execute de same test that demonstrate in video and occurs the same error too.

I do the sended steps and the errors occurs too.

Below my XAML code:

             xmlns:x="http://schemas.microsoft.com/winfx/2009/xaml"
             x:Class="e_Beauty.Views.Termos.AddTermo"
             xmlns:richtexteditor="clr-namespace:Syncfusion.XForms.RichTextEditor;assembly=Syncfusion.SfRichTextEditor.XForms"
             xmlns:grial="clr-namespace:UXDivers.Grial;assembly=UXDivers.Grial" 
             xmlns:local="clr-namespace:e_Beauty"
             Title="Cadastro de Novo Termo">
           
            
               
   UseNavigationPageBarBackgroundColor="true"
   UseNavigationPageBarBackgroundGradient="true" />
            
               
   RowSpacing="0">   
                   
                       
   Height="120" />
                       
   Height="*" />
                   
                
                   
                   
   MaskColor="{ DynamicResource BasePageColor }" />
                
                   
                   
   Grid.Row="1"
   BackgroundColor="{ DynamicResource BasePageColor }" />
                
                   
                   
   Grid.Row="0"
   Grid.RowSpan="2">   
                       
   RowSpacing="10" 
   Padding="0,0,0,10">
                           
                               
   Height="20" />
                               
   Height="50" />
                               
   Height="50" />
                               
   Height="500" />
                               
   Height="50" />
                               
   Height="50" />
                                                   

                           

                           
                           
                                   
                                                                 Text="" Margin="10,0,0,20"
                                                                 BackgroundColor="#ffffff" />
                           

                             
                                    Margin="20,0,20,0" VerticalOptions="End" 
                                    Text="SALVAR"
                                    Style="{ StaticResource PrimaryActionButtonStyle }"
                                    WidthRequest="{ 
                                        grial:OnOrientationDouble
                                            LandscapePhone=200,
                                            LandscapeTablet=400 
                                    }"
                                    HorizontalOptions="{ 
                                        grial:OnOrientationLayoutOptions
                                            PortraitPhone=Fill,
                                            LandscapePhone=Center,
                                            PortraitTablet=Fill,
                                            LandscapeTablet=Center 
                                    }"/>

                             

DS Devaraj Sekar Syncfusion Team February 19, 2020 04:36 PM UTC

Hi Henrique, 
Thank you for the update. 
We are analyzing with the mentioned code sample and will update you further details on 20th February 2020. 
Regards, 
Devaraj S 


DS Devaraj Sekar Syncfusion Team February 20, 2020 04:52 PM UTC

Hi Henrique, 
 
A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates    
 
 
Please let me know if you have any questions.     
 
Regards,  
Devaraj S 


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