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Saving bullet lists as RTF does not work

Hi,

I believe I have found a defect in the SfRichTextBoxAdv control for WPF. We are using Syncfusion.SfRichTextBoxAdv.WPF version 17.4.0.44.

Using this code sample: https://pastebin.com/bdnUDqYW (which was modified from the example in the documentation) I am adding a bullet point list to the text box.
The list displays correctly and behaves as one would expect.

However, when I save the document as an RTF file, the bullet point list does not get saved, only the list contents - not the bullets.
For example:
  • Item 1
  • Item 2
  • Item 3

Will get saves as:

Item 1
Item 2
Item 3

Is this due to a configuration mistake? Or is this a known defect?

Thanks,
Josh


8 Replies

PS Premkumar Sundaramoorthy Syncfusion Team February 3, 2020 06:05 AM UTC

Hi Josh, 

We were able to reproduce the reported issue saving bullet lists as RTF does not work and suspect this to be a defect. We will update you with further details on 02/05/2020. 

Regards, 
Premkumar


JO Josh February 3, 2020 05:02 PM UTC

Okay, many thanks Premkumar.


PS Premkumar Sundaramoorthy Syncfusion Team February 4, 2020 01:36 PM UTC

Hi Josh,  
 
Welcome! we are validating this issue, as we promised earlier, we will update you with further details on 02/05/2020. 
 
 
Regards,  
Premkumar 



PS Premkumar Sundaramoorthy Syncfusion Team February 5, 2020 01:44 PM UTC

Hi Josh, 
  

We have confirmed that the issue with Programmatically created bullet lists are not serialized while exporting is a defect and we have logged a defect report. The fix for this issue is estimated to be available on 02/13/2020.
 
  
Regards,
Premkumar
 



PS Premkumar Sundaramoorthy Syncfusion Team February 13, 2020 03:11 PM UTC

Hi Josh,    
  
Thank you for your patience,  

We have fixed the issue with Programmatically created bullet lists are not serialized while exporting and the patch can be downloaded from the following location.  
 
    
Recommended approach - exe will perform automatic configuration
Please find the patch setup from below location:
http://syncfusion.com/Installs/support/patch/17.4.0.39/1221442/F151168/SyncfusionPatch_17.4.0.39_1221442_2132020094936411_F151168.exe 
 
Nuget packages 

Advanced approach – use only if you have specific needs and can directly replace existing assemblies for your build environment
Please find the patch assemblies alone from below location:  
 

Assembly Version: 17.4.0.39

Installation Directions : 
This patch should replace the files “Syncfusion.SfRichTextBoxAdv.WPF” under the following folder.

$system drive:\Program Files (x86)\Syncfusion\Essential Studio\WPF\$Version # \precompiledassemblies\4.6

Eg : $system drive:\Program Files (x86)\Syncfusion\Essential Studio\WPF\ 17.4.0.39\precompiledassemblies\4.6

To automatically run the Assembly Manager, please check the Run assembly manager checkbox option while installing the patch. If this option is unchecked, the patch will replace the assemblies in precompiled assemblies’ folder only. Then, you will have to manually copy and paste them to the preferred location, or you will have to run the Syncfusion Assembly Manager application (available from the Syncfusion Dashboard, installed as a shortcut in the Application menu) to re-install assemblies.   
 

Note : 
You can change how you receive bug fixes by navigating to the following link and updating your preferences.

https://www.syncfusion.com/support/directtrac/patches

Disclaimer : 
Please note that we have created this patch for version 17.4.0.39 specifically to resolve the issues reported in this forum #151168. And we have plan to include this fix in our upcoming Volume 1 main release which will we estimated to delivery on end of March 2020. 

If you have received other patches for the same version for other products, please apply all patches in the order received.
 
 
 
  
  
Regards, 
Premkumar 



PS Premkumar Sundaramoorthy Syncfusion Team February 14, 2020 08:32 AM UTC

Hi Josh,      
   
We regret for the inconvenience caused,   
   
Please ignore our previous update and find the patch for the reported issue with Programmatically created bullet lists are not serialized while exporting from the following location.     
      
Recommended approach - exe will perform automatic configuration
Please find the patch setup from below location:
http://syncfusion.com/Installs/support/patch/17.4.0.39/1221442/F151168/SyncfusionPatch_17.4.0.39_1221442_2142020125844468_F151168.exe   
   
Nuget packages   

Advanced approach – use only if you have specific needs and can directly replace existing assemblies for your build environment
Please find the patch assemblies alone from below location:  
   

Assembly Version: 17.4.0.39

Installation Directions : 
This patch should replace the files “Syncfusion.SfRichTextBoxAdv.WPF” under the following folder.

$system drive:\Program Files (x86)\Syncfusion\Essential Studio\WPF\$Version # \precompiledassemblies\4.6

Eg : $system drive:\Program Files (x86)\Syncfusion\Essential Studio\WPF\ 17.4.0.39\precompiledassemblies\4.6

To automatically run the Assembly Manager, please check the Run assembly manager checkbox option while installing the patch. If this option is unchecked, the patch will replace the assemblies in precompiled assemblies’ folder only. Then, you will have to manually copy and paste them to the preferred location, or you will have to run the Syncfusion Assembly Manager application (available from the Syncfusion Dashboard, installed as a shortcut in the Application menu) to re-install assemblies.   
   

Note : 
You can change how you receive bug fixes by navigating to the following link and updating your preferences.

https://www.syncfusion.com/support/directtrac/patches

Disclaimer : 
Please note that we have created this patch for version 17.4.0.39 specifically to resolve the issues reported in this forum #151168 and also we have planned to include this fix in our upcoming Volume 1 main release which is estimated to be available in the end of March 2020. 

If you have received other patches for the same version for other products, please apply all patches in the order received.
   

Please let us know if you have any questions.
 
 
  
  
Regards, 
Premkumar 



JO Josh February 16, 2020 08:54 PM UTC

Hi Premkumar, many thanks for providing a fix for this!


VA Vijayasurya Anandhan Syncfusion Team February 17, 2020 05:44 AM UTC

Hi Josh,

Thank you for your update.

 
We are glad to know that the provided fix helps to resolve the reported issue in your end. Please let us know if you need further assistance in this. As always, we will be happy to assist you. 

Regards,
Vijayasurya A


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