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[IOS] Crash on sleeping app (pressing the iphone center button)

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150542 Jan 10,2020 11:19 AM UTC Jan 14,2020 09:57 AM UTC Xamarin.Forms 3
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Tags: General
Marco Negroni
Asked On January 10, 2020 11:19 AM UTC

Good morning,
with 17.4.0.41, when pressing the iphone center button (the app will sleep) the app crashes, you can find a video and the exception attached.

I don't know which control causes the problem.

Please fix it, it's very important for us.

Thanks in advance

Attachment: IOS_EXCEPTION_ON_SLEEP_1308c61.7z

Yuvaraj Palanisamy [Syncfusion]
Replied On January 13, 2020 10:09 AM UTC

Hi Macro, 

Greetings, We have analyzed your query and we can understand your emergency situation. Can you revert the Syncfusion controls used in your application to us, please. This will help us to provide you with a better solution as soon as possible. 

Regards, 
Yuvaraj

Marco Negroni
Replied On January 14, 2020 08:59 AM UTC

Hi Macro, 

Greetings, We have analyzed your query and we can understand your emergency situation. Can you revert the Syncfusion controls used in your application to us, please. This will help us to provide you with a better solution as soon as possible. 

Regards, 
Yuvaraj

Good morning,
i updated to Xamarin Forms 4.4.0.991477 and seems working right now.

Yuvaraj Palanisamy [Syncfusion]
Replied On January 14, 2020 09:57 AM UTC

Hi Macro, 
 
Thank you for the update. 
 
We are glad that the issue resolved. Please let us know if you need any further assistance on this. 
 
Regards, 
Yuvaraj 


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