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Syncfusion Feedback

Zoomfactor Auto Focus problem.

Thread ID:





149644 Dec 4,2019 10:51 AM UTC Dec 6,2019 03:56 PM UTC ASP.NET MVC - EJ 2 3
Tags: DocumentEditor
Mustafa Kaya
Asked On December 4, 2019 10:51 AM UTC


I have a problem on mobile browser. When i swipe to scroll or pinch to zoom in/out , editor is focusing to cursor. I cant move around document. 

I found a solution. I added a button to view. Read Mode/ Edit Mode. 

When i click to Read Mode it is adding a new div to front of page. I'm blocking all page events. After, i wrote my events. I'm detecting pinch or scroll events on Blocker Div.

Its working fine for scroll and zoom. 

But when i set zoomFactor of document editor, its auto focusing to editor. I dont want this. Because user in Read Mode.

Can you help me ? I added an attachment.

Attachment: syncfussion_a03d1cbc.rar

Harini Chellappa [Syncfusion]
Replied On December 5, 2019 02:19 PM UTC

Hi Mustafa,


Currently we are validating the reported scenario. We will update more details on this Dec 9, 2019.



Harini C

Mustafa Kaya
Replied On December 5, 2019 04:58 PM UTC


I found solution after 3 days!...

Container TouchUp event auto focusing to cursor. I removed it but some problems arose. And i found this solution. 

I removed touchup event after i added again 200 ms later. 

        var timer;
        $('#container_editor_viewerContainer').on("touchmove",function () {
            $('#container_editor_viewerContainer')[0].removeEventListener("touchend", documenteditor.viewer.onTouchUpInternal);
            timer = window.setTimeout(function () {
                $('#container_editor_viewerContainer')[0].addEventListener("touchend", documenteditor.viewer.onTouchUpInternal);
            }, 200);

Harini Chellappa [Syncfusion]
Replied On December 6, 2019 03:56 PM UTC

Hi Mustafa,


Thank you for the update.


We have logged this as a bug and fix will be included in our upcoming patch release which is tentatively scheduled on Jan 2, 2019.



Harini C


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