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Unwanted question mark coming while using the tools present in the rich text editor

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147615 Sep 17,2019 01:43 PM UTC Sep 18,2019 12:13 PM UTC Angular - EJ 2 5
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Tags: RichTextEditor
Rahul V Reji
Asked On September 17, 2019 01:43 PM UTC

I am getting unwanted question while using the tools inside the rich text editor. 
I am attaching a screenshot to show the error.



It comes properly while insertion. I push the data to my database and when i call it back it comes this way.
Please assist me

Pandiyaraj Muniyandi [Syncfusion]
Replied On September 17, 2019 06:34 PM UTC

HiRahul,

We have resolved theRichTextEditorcomponent reportedissue “Unwanted question mark coming while using the tools present in the rich text editor” and included in17.2.51patch release.

We suggest you upgrade theej2-angular-richtexteditorpackage into latest version to resolve the issues.


Regards,
Pandiyaraj M


Rahul V Reji
Replied On September 18, 2019 05:23 AM UTC

I updated the package and the error still persists.

Narayanasamy Panneer Selvam [Syncfusion]
Replied On September 18, 2019 09:07 AM UTC

Hi Rahul, 
 
Thanks for contacting us again. 
 
We have validated your query and we suspect that, old packages are still remains in your application, even after upgraded the packages. 
So, we suggest you do run the following commands and then run your application 
 
While upgrade/downgrade the npm packages in application, run the following command. It will remove the old/duplicate packages from node_modules folder 
  
npm dedupe 
  
Documentation: https://ej2.syncfusion.com/angular/documentation/common/how-to/update-npm-package/

Still if you are facing issue, kindly share the reproducible sample for our reference 
 
 
Regards,  
Narayanasamy P.  


Rahul V Reji
Replied On September 18, 2019 09:30 AM UTC

Hi i performed the steps mentioned in the documentation but the error still persists.
I also tried removing the package and re-installing it and the problem is still there.

What sample would you require for reference?

Narayanasamy Panneer Selvam [Syncfusion]
Replied On September 18, 2019 12:13 PM UTC

Hi Rahul, 
 
We suspect you have upgraded to the latest package without deleting package-lock.json file. So, follow below mentioned steps to get the reported issue is resolved. 
 
1.       Delete package-lock.json file from the root of your application folder 
2.       Delete the entire “@syncfusion" folder from node_modules folder 
3.       Open package.json file and update ej2-angular-richtexteditor package version as 17.2.51 
4.       Now again do npm install and run your application and ensure the reported issue. 
  
We have validated this issue with our end, we shared the sample project get it from below link 
  
If the issue still persists kindly modify the shared sample to reproduce the issue and revert to us, so that we can provide solution at earliest. 
Also run the below command in cmd and share the log details to us 
ng --version 
 
Regards,  
Narayanasamy P.  


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