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Syncfusion Feedback

Low Performance When Load the Dashboard Server

Thread ID:





146965 Aug 27,2019 07:48 AM UTC Sep 3,2019 12:01 PM UTC Dashboard Platform 3
Tags: Dashboard Server
Birgita Juliana
Asked On August 27, 2019 07:48 AM UTC

Hi Support Team,
I have an issue, after I upgrade version of dashboard server to, the application performance getting slower than before, when i want to access the application, i wait too long until the login page is appear. Then, after login, when i want to view the dashboard, i still have to wait too long. 
But, if I restart the Syncfusion Dashboard Server and UMS in IIS(Internet Information Services) Manager, the application performance back to normal again and i don't have to wait too long.
Do you know, how can it happend? 
Thank you for your help.

Best Regards,


Sankarlingam M [Syncfusion]
Replied On August 27, 2019 12:52 PM UTC

Hi Juliana,  

Thanks for contacting Syncfusion Support.  

When you load the Syncfusion Dashboard Server for the first time, we will initialize all the necessary data and the browser will download the required resources (scripts, styles, etc). Hence the first load will take some more time compared to the consecutive page loads.  

Could you please inspect the browser and share the screenshot of the browser network tab in the below scenarios ?  

  1. Clear existing cookie, cache and share the screenshot of very first load after installation (Login page and Dashboard page)
  2. Reload the dashboard page and share the screenshot.
  3. Restart the IIS, then load the dashboard page and share the screenshot.

Let us know if you need further assistance on this.  


Birgita Juliana
Replied On September 2, 2019 06:28 AM UTC

Hi Sankarlingam, 
Thank you for your reply.
This is the screenshoot based on scenario that you need.

Best Regards,


Attachment: Screenshoot_2d56e651.zip

Dhivyabharathi Govindaraj [Syncfusion]
Replied On September 3, 2019 12:01 PM UTC

Hi Juliana,  
We have created a new incident under your Direct trac account to follow up with this query. We have suggest you to follow up with the incident for further updates. Please log in using the below link.   


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