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Syncfusion Feedback

Chart-Label not shown in Export (PDF or HTML)

Thread ID:





146567 Aug 8,2019 11:01 AM UTC Aug 13,2019 01:27 PM UTC Report Platform 5
Tags: Report Viewer
Martin Bauer
Asked On August 8, 2019 11:01 AM UTC


we have an Line-Chart one our report. The chart is showing correctly if I view the report via the report viewer. If I export the report to PDF or HTML, the labels of the chart are missing.

What can be wrong? Font is Arial, Server is running as Azure Web App.

Report Viewer:


Mahendran Shanmugam [Syncfusion]
Replied On August 9, 2019 05:08 AM UTC

Hi Martin, 

We have checked the mentioned issue with line chart and the labels are displaying properly. So could you please share your issue reproducible RDL file and if you are using Azure server then Syncfusion server version and Syncfusion assemblies versions to validate the mentioned problem at our end. 

Mahendran S. 

Martin Bauer
Replied On August 9, 2019 05:21 AM UTC

Hello, thanks for your replay.

Report file as attachment. Server was installed via ARM Template two days ago (https://reports.syncfusion.com/documentation/report-server/installation-and-deployment/azure-deployment/app-service/arm-template-with-new-ums/). I can't find any information in the backend about the correct version.

Attachment: Artikel_nach_Redakteuren_99280420.zip

Vinoth Srinivasan [Syncfusion]
Replied On August 12, 2019 09:45 AM UTC

Hi Martin, 

We have validated your report with our older version Report Server ( in which chart has been exported with axis labels, because we have used WPF chart for exporting at our end in older version. In latest version we have used ej chart through scripts while exporting the report and it needs python while exporting from azure service. So, could you please confirm whether you have installed python with your azure web app service. It will be helpful for us to provide the solution at the earliest. 

Vinoth S. 

Martin Bauer
Replied On August 12, 2019 10:44 AM UTC


Python is installed, via Kudo Console:

D:\home>python --version

Python 2.7.15

Vinoth Srinivasan [Syncfusion]
Replied On August 13, 2019 01:27 PM UTC

Hi Martin, 

We have created a support incident to follow up this issue under your account and we request you to login into our Direct Trac support system for further updates on this issue. Our Direct Trac support system can be accessed from the following link: 

Vinoth S. 


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