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Syncfusion User Management

Thread ID:





146495 Aug 6,2019 09:38 AM UTC Aug 7,2019 08:45 AM UTC Dashboard Platform 3
Tags: Dashboard Server
Birgita Juliana
Asked On August 6, 2019 09:38 AM UTC

Hi Support Team,
I encounter a problem when I want to insert a new group in Syncfusion User Management.
After I inserted a new group in Syncfusion User Management, a new user group not registered in Syncfusion Dashboard Server. 
I have tried to click button synchronize, but it's not working. I want a new group that already inserted registered in Syncfusion Dashboard Server.
Please help me to solved this problem.
Thank You.

Best Regards,


Attachment: Issue_5d969da6.zip

Renuka N [Syncfusion]
Replied On August 6, 2019 10:30 AM UTC

Hi Juliana,   

Thanks for contacting Syncfusion Support.   

The newly created groups in UMS is not listed in Dashboard server after click 'Synchronize' due to you have not enabled the application access for that group in the User Management Server.   

To import any user/group to Dashboard Server, you have to enable application access for those users/groups in the particular Dashboard Server application. Please refer the below help documentation link,   

After providing access for the desired groups, click on the “Synchronize” button in the Dashboard Server. Now, all the groups which has access for this application will be imported to the Dashboard Server.  

Please let us know, if you have any queries. 

Renuka N. 

Birgita Juliana
Replied On August 7, 2019 07:47 AM UTC

Hi Renuka,
Thank you for your help! My problem was solved after I follow your instruction and documentation.

Best Regards,


Renuka N [Syncfusion]
Replied On August 7, 2019 08:45 AM UTC

Hi Juliana, 

Thanks for your update. 

We are glad to hear the provided solution works at your end. Please let us know, if you need any assistance. We are happy to assist you. 

Renuka N. 


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