Syncfusion User Management

[Birgita Juliana]

Hi Support Team,

I encounter a problem when I want to insert a new group in Syncfusion User Management.

After I inserted a new group in Syncfusion User Management, a new user group not registered in Syncfusion Dashboard Server. 

I have tried to click button synchronize, but it's not working. I want a new group that already inserted registered in Syncfusion Dashboard Server.

Please help me to solved this problem.

Thank You.

Best Regards,

Juliana

Attachment: Issue_5d969da6.zip

[Renuka N]

Hi Juliana,   

Thanks for contacting Syncfusion Support.   

The newly created groups in UMS is not listed in Dashboard server after click 'Synchronize' due to you have not enabled the application access for that group in the User Management Server.   

To import any user/group to Dashboard Server, you have to enable application access for those users/groups in the particular Dashboard Server application. Please refer the below help documentation link,   

https://help.syncfusion.com/user-management-server/application/manage-application-access#grant-application-access-for-groups   

After providing access for the desired groups, click on the “Synchronize” button in the Dashboard Server. Now, all the groups which has access for this application will be imported to the Dashboard Server.  

Please let us know, if you have any queries. 

Regards, 

Renuka N. 

[Birgita Juliana]

Hi Renuka,

Thank you for your help! My problem was solved after I follow your instruction and documentation.

Best Regards,

Juliana

[Renuka N]

Hi Juliana, 

Thanks for your update. 

We are glad to hear the provided solution works at your end. Please let us know, if you need any assistance. We are happy to assist you. 

Regards, 

Renuka N.