Ej2 grid ToolTip get stuck when on cell on first row

[DanielaCh]

Hello,

I am using EJ 2 version 16.4.0.44 (nuget package).

I have a grid that displays a ToolTip for one cell on each row. When I'm on the first row and the tooptip is shown and then I move my mouse up from the cell the tooltip doesn't hide.

function tooltip(args) { 

        if (args.column.field == "programName") {

            new ej.popups.Tooltip({

                    content: args.data.programDescription.toString(),

                    opensOn: 'Hover'

                },

                args.cell);

        } 

    }

How can I remove the ToolTip?

Thanks

[Seeni Sakthi Kumar Seeni Raj]

HI Daniel,  

Thanks for taking time to report the issue. 

We are unable to reproduce the reported problem at our end. We have prepared a sample that can be downloaded from the following location.  

https://www.syncfusion.com/downloads/support/forum/146006/ze/WebApplication8-1166194023.zip 

If you are still facing any problem, please share the following details to analyze the problem at our end.  

1. Complete code example of the Grid
2. In case of any events handled for Grid customization. Share those code
3. Video demo of the issue.

Regards,  

Seeni Sakthi Kumar S. 

[DanielaCh]

Hello, thanks.

I'm attaching video demo of the issue.

Attachment: 20190718_at_135819_90cd1642.zip

[Seeni Sakthi Kumar Seeni Raj]

Hi Daniel, 

We are unable to reproduce the reported problem at our end with the provided information. We have prepared a video demonstration of that reported issue in our EJ2 Grid. Please refer the below video link for more information. 

Video link: https://www.syncfusion.com/downloads/support/directtrac/general/ze/u20ZmJjVZD-1046825870.zip 

 

Please share the following details to analyze the problem at our end.  

 

1. Complete Grid code.
2. In case of any events handled for Grid customization. Share those code
3. Ensure CSS and Scripts from the same version were referred

 

Also, we recommend to upgrade to the latest version 17.2.34. 

 

Regards, 

Seeni Sakthi Kumar S.