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Ej2 grid ToolTip get stuck when on cell on first row

Hello,
I am using EJ 2 version 16.4.0.44 (nuget package).
I have a grid that displays a ToolTip for one cell on each row. When I'm on the first row and the tooptip is shown and then I move my mouse up from the cell the tooltip doesn't hide.

function tooltip(args) { 
        if (args.column.field == "programName") {
            new ej.popups.Tooltip({
                    content: args.data.programDescription.toString(),
                    opensOn: 'Hover'
                },
                args.cell);
        } 
    }

How can I remove the ToolTip?
Thanks

3 Replies

SS Seeni Sakthi Kumar Seeni Raj Syncfusion Team July 18, 2019 02:02 AM

HI Daniel,  

Thanks for taking time to report the issue. 

We are unable to reproduce the reported problem at our end. We have prepared a sample that can be downloaded from the following location.  


If you are still facing any problem, please share the following details to analyze the problem at our end.  

  1. Complete code example of the Grid
  2. In case of any events handled for Grid customization. Share those code
  3. Video demo of the issue.

Regards,  
Seeni Sakthi Kumar S. 



DA DanielaCh July 18, 2019 03:06 AM

Hello, thanks.
I'm attaching video demo of the issue.

Attachment: 20190718_at_135819_90cd1642.zip


SS Seeni Sakthi Kumar Seeni Raj Syncfusion Team July 19, 2019 02:44 AM

Hi Daniel, 

We are unable to reproduce the reported problem at our end with the provided information. We have prepared a video demonstration of that reported issue in our EJ2 Grid. Please refer the below video link for more information. 

 
Please share the following details to analyze the problem at our end.  
 
  1. Complete Grid code.
  2. In case of any events handled for Grid customization. Share those code
  3. Ensure CSS and Scripts from the same version were referred
 
Also, we recommend to upgrade to the latest version 17.2.34. 
 
Regards, 
Seeni Sakthi Kumar S. 


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