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Ej2 grid ToolTip get stuck when on cell on first row

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146006 Jul 17,2019 08:06 AM UTC Jul 19,2019 10:44 AM UTC ASP.NET Core - EJ 2 3
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Tags: DataGrid
DanielaCh
Asked On July 17, 2019 08:06 AM UTC

Hello,
I am using EJ 2 version 16.4.0.44 (nuget package).
I have a grid that displays a ToolTip for one cell on each row. When I'm on the first row and the tooptip is shown and then I move my mouse up from the cell the tooltip doesn't hide.

function tooltip(args) { 
        if (args.column.field == "programName") {
            new ej.popups.Tooltip({
                    content: args.data.programDescription.toString(),
                    opensOn: 'Hover'
                },
                args.cell);
        } 
    }

How can I remove the ToolTip?
Thanks

Seeni Sakthi Kumar Seeni Raj [Syncfusion]
Replied On July 18, 2019 10:02 AM UTC

HI Daniel,  

Thanks for taking time to report the issue. 

We are unable to reproduce the reported problem at our end. We have prepared a sample that can be downloaded from the following location.  


If you are still facing any problem, please share the following details to analyze the problem at our end.  

  1. Complete code example of the Grid
  2. In case of any events handled for Grid customization. Share those code
  3. Video demo of the issue.

Regards,  
Seeni Sakthi Kumar S. 


DanielaCh
Replied On July 18, 2019 11:06 AM UTC

Hello, thanks.
I'm attaching video demo of the issue.

Attachment: 20190718_at_135819_90cd1642.zip

Seeni Sakthi Kumar Seeni Raj [Syncfusion]
Replied On July 19, 2019 10:44 AM UTC

Hi Daniel, 

We are unable to reproduce the reported problem at our end with the provided information. We have prepared a video demonstration of that reported issue in our EJ2 Grid. Please refer the below video link for more information. 

 
Please share the following details to analyze the problem at our end.  
 
  1. Complete Grid code.
  2. In case of any events handled for Grid customization. Share those code
  3. Ensure CSS and Scripts from the same version were referred
 
Also, we recommend to upgrade to the latest version 17.2.34. 
 
Regards, 
Seeni Sakthi Kumar S. 


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