We suspect that the problem might be due to the formats applied in input Word document (in file level). So, could you please share us the following details from your end: 1. Input Word document. 2. Output document generated at your end 3. Expected Word document. Based on the above details, we will proceed further to check on the problem and will provide you appropriate solution at the earliest.
Note: If you have any confidential data in your Word document, please replace with some dummy data and provide us the same. We just need your document to recreate the problem you face.