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Syncfusion Feedback

Dashboard app Stop working after 2 days - Iphone

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145460 Jun 23,2019 05:18 PM UTC Jul 11,2019 01:35 PM UTC Dashboard Platform 5
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Tags: Dashboard Mobile
Juan Chau
Asked On June 23, 2019 05:18 PM UTC

Dear Syncfusion,
I start using the syncfusion app for ios (iphone), but every 2 days stop working, the dashboards can be seeing in the list but after click on one of those nothing happens, we need to uninstall and reinstall the app and start working again. There is something i need to do to avoid this?

Thank You
Juan Chau

Sankarlingam M [Syncfusion]
Replied On June 24, 2019 04:53 AM UTC

Hi Juan Chau,  

Thanks for contacting Syncfusion Support.  

The issue “Dashboard app stop working” is a known issue in our side and we are working to fix this issue. We have planned to release a new version of mobile app along with this issue fix by the first week of July.  

Thanks, 
Sankar 


Juan Chau
Replied On July 8, 2019 03:04 PM UTC

Hi Juan Chau,  

Thanks for contacting Syncfusion Support.  

The issue “Dashboard app stop working” is a known issue in our side and we are working to fix this issue. We have planned to release a new version of mobile app along with this issue fix by the first week of July.  

Thanks, 
Sankar 


Thank You, 
Hope we can hace this new version online in those days.

Gracias!,
Espero podamos tener esa versión en estos días.

Juan

Renuka N [Syncfusion]
Replied On July 9, 2019 10:58 AM UTC

Hi Juan Chau,  
 
Thanks for the patience.   
 
We have fixed this issue in both Android and iOS apps, we have submitted it to the Store. Those apps are currently under review and yet to publish.   
 
We will update you once it is approved by the Store and published in live.  
 
Regards, 
Renuka N. 


Renuka N [Syncfusion]
Replied On July 10, 2019 11:15 AM UTC

Hi Juan Chau,   

Thanks for the patience.     

You can update the latest version of Android mobile app from the play store. Please find the latest mobile app details from the link below,     

We have initiated the iOS app publishing and it is not yet published to live. We will let you know once the iOS app is published in live. 

Regards, 
Renuka N. 


Renuka N [Syncfusion]
Replied On July 11, 2019 01:35 PM UTC

Hi Juan Chau,   

Thanks for the patience.   

The latest version of iOS mobile app has been published and is now available for download. You can get the latest iOS mobile app in App Stores from the below link,   

Regards, 
Renuka N. 


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