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Syncfusion Feedback

i am not able to covert .doc file to .pdf

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143524 Mar 25,2019 11:25 AM UTC Apr 3,2019 06:17 AM UTC WinForms 9
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Tags: DocIO
Vijay Shelar
Asked On March 25, 2019 11:25 AM UTC

Hi Team,

we want to covert .doc file to .pdf but we are not able to convert.
Please help us out.

Thanks and regards,
Vijay Shelar

Dilli Babu Nandha Gopal [Syncfusion]
Replied On March 25, 2019 12:28 PM UTC

Hi Vijay, 

Kindly share us the more information about the issue reproducing at your end. It would be greatly helpful if you can share the issue causing Word document. If you have any confidential data in your Word document, please replace with some dummy data and provide us the same or send to support@syncfusion.com by mentioning this forum ID in subject line. We just need your document to recreate the problem you face. 

Regards, 
Dilli babu. 


Vijay Shelar
Replied On March 25, 2019 01:10 PM UTC

Hi Dilli Babu,

As per your request we sent sample file on support@syncfusion.com for your reference with subject => Forum ID - 143524.
Kindly look into this ASAP.

Thanks and regards,
Vijay Shelar


Vijay Shelar
Replied On March 26, 2019 08:10 AM UTC

Hi Dilli Babu,

Any update on the same?

Thanks and regards,
Vijay Shelar

Dilli Babu Nandha Gopal [Syncfusion]
Replied On March 26, 2019 11:32 AM UTC

Hi Vijay, 

We can reproduce the reported issue from our side and suspect it as a defect. We are analyzing on this and will update the further details by 28 December 2019. 

Regards, 
Dilli babu.  


Pon Geetha A J [Syncfusion]
Replied On March 27, 2019 04:09 AM UTC

Hi Syncfusion Team, 
Thanks for providing comment on this issue. it will be really helpful if you could resolve it at earliest. 
Thanks & Regards, 
Vijay Shelar 


Dilli Babu Nandha Gopal [Syncfusion]
Replied On March 27, 2019 05:38 AM UTC

Hi Vijay. 

Please ignore our previous update where date was mentioned incorrectly.  

We can reproduce the reported issue from our side and suspect it as a defect. We are analyzing on this and will update the further details by 28 March 2019. 

Regards, 
Dilli babu. 



Dilli Babu Nandha Gopal [Syncfusion]
Replied On March 28, 2019 01:47 PM UTC

Hi Vijay, 
 
We could see two different issues in Word to PDF conversion modes. 
  1. EnableFastRendering mode: OutOfMemoryException is thrown while converting Word to PDF document. 
  2. EMF mode i.e., disabled EnableFastRendering: Preservation issue is found in the generated PDF document. 
 
We have found that the preservation issue and exception occurs when processing high pixel image in provided input Word document. On further analyzing, we also found that the reported issue occurs only in x86 bit .NET Framework due to less memory allocation when compared with x64 bit framework and so it works properly without any issue in x64 bit framework. Kindly change the .NET framework settings to x64 bit to resolve the preservation and exception issue on converting Word to PDF conversion. This is not an issue at our end. 
 
Regards, 
Dilli babu. 



Vijay Shelar
Replied On March 29, 2019 02:24 PM UTC

Hi Dilli Babu,

Thanks for your Reply..

As per your suggestion we change the .NET framework settings to x64 bit but still it's not working.
we used :
- Visual studio 2013 for development (12.0)
it's urgent requirement.
so, kindly look into this.

Thanks,
Vijay Shelar

Abirami Varadharajan [Syncfusion]
Replied On April 3, 2019 06:17 AM UTC

Hi Vijay, 

We have shared our analysis details to your mail. Please check and get back to us if you have any concerns. 

Regards, 
Abirami 


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