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Syncfusion Feedback

SfImageEditor.Save() freezes on UWP (release mode only)

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143025 Mar 1,2019 02:15 AM UTC May 3,2019 10:42 AM UTC Xamarin.Forms 12
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Tags: SfImageEditor
Philippe Leybaert
Asked On March 1, 2019 02:15 AM UTC

Calling .Save() on SfImageEditor (either through code or by tapping the Save button in the standard toolbar) freezes the app solid and stops responding completely.

Attached is a minimal repro project. Clicking the save button freezes the app, as can be seen in then attached video.





Attachment: SfImgEd_6e0a36ce.zip

Philippe Leybaert
Replied On March 1, 2019 03:50 AM UTC

Couldn't attach the video, but here is the link to it: https://www.dropbox.com/s/jmn5yr21wpg4amm/2019-02-28_19-07-29.mp4



Bharathiraja K [Syncfusion]
Replied On March 1, 2019 12:30 PM UTC

Hi Philippe, 
 
Greetings from Syncfusion. We have fixed this issue already and it will be available in our upcoming Volume1 release which is scheduled to be rolled out in the mid of March 2019. If you would like the fix immediately please let us know. We will provide patch for the issue. 
 
 
Regards, 
Bharathi 


Philippe Leybaert
Replied On March 1, 2019 02:07 PM UTC

Hi Philippe, 
 
Greetings from Syncfusion. We have fixed this issue already and it will be available in our upcoming Volume1 release which is scheduled to be rolled out in the mid of March 2019. If you would like the fix immediately please let us know. We will provide patch for the issue. 
 
 
Regards, 
Bharathi 


The feedback link you provided points to a completely different issue.

Santhiya Arulsamy [Syncfusion]
Replied On March 4, 2019 12:43 PM UTC

Hi Philippe, 

Thanks for the update. 

We will update the feedback link with your replication steps. 

Thanks, 
Santhiya A 


Philippe Leybaert
Replied On March 4, 2019 01:59 PM UTC

That's not what I meant. The issue you're referring to is not the same as what I'm reporting here. It's not an exception and it has nothing to do with tapping Save twice or not setting the image. It freezes every time Save() is called on Windows (UWP) and only in release mode. 100% reproducible.

If you think the issue is fixed, can you please provide a patch so we can verify?




Bharathiraja K [Syncfusion]
Replied On March 5, 2019 12:51 PM UTC

Hi Philippe, 
 
Sorry for the inconvenience caused. 
 
We have created the patch for 16.4.0.52 product version. Please download the patch from the following location. 
 
Please find the patch setup from the below location.  
 
(OR) 
  
Please find the patch assemblies from the below location.  
 
(OR) 
  
Please find the NuGet from the below location.  
 
Please check the reported issue with this patch and let us know whether the it is resolved at your end.  
 
Thanks,
Bharathi.
 


Philippe Leybaert
Replied On March 29, 2019 07:44 PM UTC

I updated to Syncfusion 17.1.0.38 and the problem is still there. 100% reproducible using the repro project I attached above.

Bharathiraja K [Syncfusion]
Replied On April 1, 2019 11:24 AM UTC

Hi Philippe, 
 
We have checked the issue with Syncfusion product version 17.1.0.38 and loaded the image from the resource, but we afraid that we are not able to reproduce the issue in our end. Could you please tell us that you are loading the image FromResource or FromFile method? We have created the sample to load the image from the resource. Please refer the following code. 
 
Code Snippet [C#] 
imageeditor.Source = ImageSource.FromResource("ImageEditor_SimpleSample.image3.png", GetType().GetTypeInfo().Assembly); 
 
 
Could you please check the issue with the attached sample and let us know whether it is reproduced or not? If the issue was not reproduced, please revert us by modifying the sample based on your application along with replication procedure. This will be helpful for us to investigate further and provide you a better solution at the earliest.  
 
 
Regards, 
Bharathi. 


Philippe Leybaert
Replied On April 1, 2019 01:02 PM UTC

Did you try the sample application I attached above? It's a very simple app and it is 100% reproducible on every machine I tried it on. Make sure you make changes to the image before saving (by drawing a line or other annotation on the image for example)

Note that it only freezes on UWP in RELEASE mode, not debug. The same app work perfectly on UWP on DEBUG and on iOS and Android in debug and release.

Philippe Leybaert
Replied On April 1, 2019 01:15 PM UTC

Hi Philippe, 
 
We have checked the issue with Syncfusion product version 17.1.0.38 and loaded the image from the resource, but we afraid that we are not able to reproduce the issue in our end. Could you please tell us that you are loading the image FromResource or FromFile method? We have created the sample to load the image from the resource. Please refer the following code. 
 
Code Snippet [C#] 
imageeditor.Source = ImageSource.FromResource("ImageEditor_SimpleSample.image3.png", GetType().GetTypeInfo().Assembly); 
 
 
Could you please check the issue with the attached sample and let us know whether it is reproduced or not? If the issue was not reproduced, please revert us by modifying the sample based on your application along with replication procedure. This will be helpful for us to investigate further and provide you a better solution at the earliest.  
 
 
Regards, 
Bharathi. 


The sample you provided doesn't even work on UWP in Release mode because it's not passing the assembly references to the Xamarin.Forms.Init() call, as required for all UWP apps built in release mode.

Please try the sample project I provided at the top of this case. It will freeze when adding an annotation and then clicking Save, on UWP, but only in RELEASE mode.

Bharathiraja K [Syncfusion]
Replied On April 4, 2019 01:35 PM UTC

Hi Philippe, 
 
Sorry for the inconvenience caused. 
 
We can able to reproduce the issue and we confirmed this as an issue. We will include this fix in upcoming weekly NuGet which is scheduled to be roll out on 16th April,2019. 
 
You can now track the status of your request, review the proposed resolution timeline, and contact us for any further inquiries through this link.  
 
 
Thanks, 
Bharathi. 


Bharathiraja K [Syncfusion]
Replied On May 3, 2019 10:42 AM UTC

Hi Philippe,   
 
We are glad to announce that our weekly NuGet was rolled out today and fix for the reported issue was included in the weekly NuGet.   
  
NuGet Version: 17.1.0.43 
  
We thank you for your support and appreciate your patience in waiting for this release. Please get in touch with us if you would require any further assistance. 
 
Regards, 
Bharathi. 


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