SfImageEditor.Save() freezes on UWP (release mode only)

[Philippe Leybaert]

Calling .Save() on SfImageEditor (either through code or by tapping the Save button in the standard toolbar) freezes the app solid and stops responding completely.

Attached is a minimal repro project. Clicking the save button freezes the app, as can be seen in then attached video.

Attachment: SfImgEd_6e0a36ce.zip

[Philippe Leybaert]

Couldn't attach the video, but here is the link to it: https://www.dropbox.com/s/jmn5yr21wpg4amm/2019-02-28_19-07-29.mp4

[Bharathiraja K]

Hi Philippe, 

 

Greetings from Syncfusion. We have fixed this issue already and it will be available in our upcoming Volume1 release which is scheduled to be rolled out in the mid of March 2019. If you would like the fix immediately please let us know. We will provide patch for the issue. 

 

Feedback link: https://www.syncfusion.com/feedback/4305  

 

Regards, 

Bharathi 

[Philippe Leybaert]

Hi Philippe, 

 

Greetings from Syncfusion. We have fixed this issue already and it will be available in our upcoming Volume1 release which is scheduled to be rolled out in the mid of March 2019. If you would like the fix immediately please let us know. We will provide patch for the issue. 

 

Feedback link: https://www.syncfusion.com/feedback/4305  

 

Regards, 

Bharathi 

The feedback link you provided points to a completely different issue.

[Santhiya Arulsamy]

Hi Philippe, 

Thanks for the update. 

We will update the feedback link with your replication steps. 

Thanks, 

Santhiya A 

[Philippe Leybaert]

That's not what I meant. The issue you're referring to is not the same as what I'm reporting here. It's not an exception and it has nothing to do with tapping Save twice or not setting the image. It freezes every time Save() is called on Windows (UWP) and only in release mode. 100% reproducible.

If you think the issue is fixed, can you please provide a patch so we can verify?

[Bharathiraja K]

Hi Philippe, 

 

Sorry for the inconvenience caused. 

 

We have created the patch for 16.4.0.52 product version. Please download the patch from the following location. 

 

Please find the patch setup from the below location.  

http://syncfusion.com/Installs/support/patch/16.4.0.52/1029920/I225097/SyncfusionPatch_16.4.0.52_1029920_3042019044541982_I225097.exe 

 

(OR) 

  

Please find the patch assemblies from the below location.  

http://syncfusion.com/Installs/support/patch/16.4.0.52/1029920/I225097/SyncfusionPatch_16.4.0.52_1029920_3042019044541982_I225097.zip 

 

(OR) 

  

Please find the NuGet from the below location.  

http://syncfusion.com/Installs/support/patch/16.4.0.52/1029920/I225097/SyncfusionNuget_16.4.0.52_1029920_3042019044541982_I225097.zip 

 

Please check the reported issue with this patch and let us know whether the it is resolved at your end.  

 

Thanks,
Bharathi. 

[Philippe Leybaert]

I updated to Syncfusion 17.1.0.38 and the problem is still there. 100% reproducible using the repro project I attached above.

[Bharathiraja K]

Hi Philippe, 

 

We have checked the issue with Syncfusion product version 17.1.0.38 and loaded the image from the resource, but we afraid that we are not able to reproduce the issue in our end. Could you please tell us that you are loading the image FromResource or FromFile method? We have created the sample to load the image from the resource. Please refer the following code. 

 

Code Snippet [C#] 

imageeditor.Source = ImageSource.FromResource("ImageEditor_SimpleSample.image3.png", GetType().GetTypeInfo().Assembly); 

 

 

Could you please check the issue with the attached sample and let us know whether it is reproduced or not? If the issue was not reproduced, please revert us by modifying the sample based on your application along with replication procedure. This will be helpful for us to investigate further and provide you a better solution at the earliest.  

 

Sample: http://www.syncfusion.com/downloads/support/forum/143025/ze/Sample2145587289.zip 

 

Regards, 

Bharathi. 

[Philippe Leybaert]

Did you try the sample application I attached above? It's a very simple app and it is 100% reproducible on every machine I tried it on. Make sure you make changes to the image before saving (by drawing a line or other annotation on the image for example)

Note that it only freezes on UWP in RELEASE mode, not debug. The same app work perfectly on UWP on DEBUG and on iOS and Android in debug and release.

[Philippe Leybaert]

Hi Philippe, 

 

We have checked the issue with Syncfusion product version 17.1.0.38 and loaded the image from the resource, but we afraid that we are not able to reproduce the issue in our end. Could you please tell us that you are loading the image FromResource or FromFile method? We have created the sample to load the image from the resource. Please refer the following code. 

 

Code Snippet [C#] 

imageeditor.Source = ImageSource.FromResource("ImageEditor_SimpleSample.image3.png", GetType().GetTypeInfo().Assembly); 

 

 

Could you please check the issue with the attached sample and let us know whether it is reproduced or not? If the issue was not reproduced, please revert us by modifying the sample based on your application along with replication procedure. This will be helpful for us to investigate further and provide you a better solution at the earliest.  

 

Sample: http://www.syncfusion.com/downloads/support/forum/143025/ze/Sample2145587289.zip 

 

Regards, 

Bharathi. 

The sample you provided doesn't even work on UWP in Release mode because it's not passing the assembly references to the Xamarin.Forms.Init() call, as required for all UWP apps built in release mode.

Please try the sample project I provided at the top of this case. It will freeze when adding an annotation and then clicking Save, on UWP, but only in RELEASE mode.

[Bharathiraja K]

Hi Philippe, 

 

Sorry for the inconvenience caused. 

 

We can able to reproduce the issue and we confirmed this as an issue. We will include this fix in upcoming weekly NuGet which is scheduled to be roll out on 16^th April,2019. 

 

You can now track the status of your request, review the proposed resolution timeline, and contact us for any further inquiries through this link.  

 

Feedback link: https://www.syncfusion.com/feedback/5612 

 

Thanks, 

Bharathi. 

[Bharathiraja K]

Hi Philippe,   

 

We are glad to announce that our weekly NuGet was rolled out today and fix for the reported issue was included in the weekly NuGet.   

  

NuGet Version: 17.1.0.43 

  

We thank you for your support and appreciate your patience in waiting for this release. Please get in touch with us if you would require any further assistance. 

 

Regards, 

Bharathi.