Hi James,
Thanks for contacting Syncfusion support.
We have checked the reported issue “Collapse all is not working” from our end. We have prepared the sample based on the information given by you. In our sample we have loaded the listview with groups and collapse all the groups in the button click. Unfortunately, the reported issue does not replicate at our end and the listview is loaded in the view as expected.
For your reference we have attached the sample and you can download it from the below link.
Can you please check whether the reported issue occurs in our sample also? If possible, can you please modify the sample to replicate the reported issue in our sample which would highly help us to analyze the query better and provide an appropriate solution.
Regards,
Jayaleshwari N