Error while exporting to PDF

[Ruchik Vora]

Below error occurred while exporting to PDF. Using MVC Web API 2 backend and the function to export is copied verbatim from the documentation.

<Error>

<Message>An error has occurred.</Message>

<ExceptionMessage>Attempted to divide by zero.</ExceptionMessage>

<ExceptionType>System.DivideByZeroException</ExceptionType>

<StackTrace>

at Syncfusion.EJ.Export.GanttPdfExport.updateGanttData(IEnumerable dataSource, Int32 level, Int32 parentId, Boolean isChildRecord, String wbs) at Syncfusion.EJ.Export.GanttPdfExport.updateGanttData(IEnumerable dataSource, Int32 level, Int32 parentId, Boolean isChildRecord, String wbs) at Syncfusion.EJ.Export.GanttPdfExport.updateGanttData(IEnumerable dataSource, Int32 level, Int32 parentId, Boolean isChildRecord, String wbs) at Syncfusion.EJ.Export.GanttPdfExport.updateGanttData(IEnumerable dataSource, Int32 level, Int32 parentId, Boolean isChildRecord, String wbs) at Syncfusion.EJ.Export.GanttPdfExport.updateGanttData(IEnumerable dataSource, Int32 level, Int32 parentId, Boolean isChildRecord, String wbs) at Syncfusion.EJ.Export.GanttPdfExport.updateGanttData(IEnumerable dataSource, Int32 level, Int32 parentId, Boolean isChildRecord, String wbs) at Syncfusion.EJ.Export.GanttPdfExport.updateGanttData(IEnumerable dataSource, Int32 level, Int32 parentId, Boolean isChildRecord, String wbs) at Syncfusion.EJ.Export.GanttPdfExport.ProcessGanttContent(IEnumerable dataSource, Int32 level) at Syncfusion.EJ.Export.GanttPdfExport.ExecuteResult(GanttProperties ganttModel, IEnumerable dataSource) at Syncfusion.EJ.Export.GanttPdfExport.Export(GanttProperties treeGridProperties, IEnumerable dataSource, Boolean exportToFile) at Syncfusion.EJ.Export.PdfExport.Export(GanttProperties ganttModel, IEnumerable datasource, GanttPdfExportSettings settings, String fileName, Boolean exportToFile) at GanttController.cs:line 49 --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Threading.Tasks.TaskHelpersExtensions.<CastToObject>d__0.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__1.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__6.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__5.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__5.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Http.Dispatcher.HttpControllerDispatcher.<SendAsync>d__15.MoveNext()

</StackTrace>

</Error>

[Jonesherine Stephen]

Hi Ruchik, 

We can able to replicate the reported issue while exporting the parent task which has all child records as milestone. We have logged a report for this. This fix will be included in our upcoming Volume 2 Service pack 1, 2018 release. For more details, please refer to the incident which you have created under your Direct Trac account. 

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents 

  

Please let us know if you require further assistance on this.
Regards, 

Jone sherine P S.