Essential Studio 2018 V16.1.0.24 Install Hangs with both the exe and MSI installer

[Mark]

Hi,

I have been trying to get Essential Studio installed on my machine for several days now without success.

I have tried both the MSI and the EXE installer and both hang during the installing extensions section of the installer at around 75%.

Canceling the install is unresponsive and I end up having to kill the install process.

I have attached a copy of the logging from the gather logs utility to help your investigation

Please help!

Many thanks

Mark

Attachment: SyncfusionEStudioLogs_20180310_035606_64e26660.7z

[Kalap Johnson Peter Paulraj]

Hi Mark,

We regret for the inconvenience caused.

Syncfusion extension installation will take around 10 to 15 minutes and also Visual Studio instances should not be opened during the installation. However, this time may vary based on the machine configurations (Visual Studio installed, RAM, Hard Disk space etc.)

Thanks for sharing the log files, but we are unable to find the Syncfusion installer log files in the shared zip, since %temp% folder might have been cleared.

Please run the below utilities to complete the installation successfully.

1. Install the Syncfusion extensions by following the steps suggested in the below documentation link.

https://help.syncfusion.com/common/essential-studio/utilities#vsix-installer

2. Run the WebConfigSwitcher.exe from below mentioned location.

Location: { Program files folder}\Syncfusion\Essential Studio\{Essential Studio version}\Utilities\WebConfigSwitcher }

Now you can continue your development work.

Still if you face any issues, please follow the steps suggested in the following knowledge base article link to generate the complete installation log generated by our tool and share to us before clearing the temp folder. It would be much helpful for us to analyze the reported issue.

http://www.syncfusion.com/support/kb/2331

Regards,
Kalap Johnson Peter P.

[Brent Iverson]

The installer has been running for several hours now with no end in sight.

[Manikandaprabu Thiagarajan]

Hi Mark, 

 

Sorry for the inconvenience caused. 

 

Could you please share below details to check the reported issues from our end? It would be much helpful for us to resolve the reported issue at the earliest.  

1. Follow the steps suggested in this KB article link and send us the zip file which consists of the installer logs generated by our tool.
2. Screenshots of the exact issues you are facing.

Please let us know if you have any concerns. 

 

Regards,  

Manikandaprabu.T