Failed to start service
Hi,
I tried start the Syncfusion Data Integration platform service using Syncfustion Data integration manager but the service doesn't start.
The message is: "Failed to start service. Please refer log."
I attach the log file.
Thank you for the support.
Luca Hanout
Attachment: dataintegrationapp_20180111_11.0_c07730d3.zip
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6 Replies
Hi Luca,
Sorry for the inconvenience caused.
We have checked the shared log files. It seems Data Integration Platform service is running at the backend. Please find below the possibilities for encountering this problem .
If you have installed Data Integration Platform with User Management Server then use https protocol with IP address or hostname (E.g. https://hostname:60017/dataintegration orhttps://x.x.x.x:60017/dataintegration). To find your IP address, press Windows -> type CMD -> type ipconfig.
If still error persist, then the problem might be multiple network interface. To resolve this, change the hostname property as 0.0.0.0 in nifi properties file as mentioned below location(E.g.C:\Syncfusion\DataIntegration\2.4.0.50\SDK\NIFI\conf\nifi.properties).
Then, you need to restart the service to reflect the changes in Data Integration Service. To stop Data Integration Service, press Window button -> type Task Manager -> search for java service in processes tab as mentioned below and click End Process in right click context menu for those two java services.
Note: Before End process those java services, make sure the deleting java service belongs to Data Integration service. To make sure this, please find the properties for those java services by using properties tab as shown in below mentioned screenshot.
It should run in Data Integration installed location as shown in below screenshot,
Once the above steps are completed, then start the service using Data Integration Service Manager.
If still same problem persists, we can have web meeting to troubleshoot this issue in your environment as per your convenient time. Also please share the complete logs from below location before the meeting.
C:\Syncfusion\UMS\UMS.Web\App_Data\Logs
C:\Syncfusion\DataIntegration\2.4.0.50\SDK\NIFI\logs
Please let us know, if you need further assistance.
Regards,
Nijandan D
Thank you, now the service is running but I have another problem.
I create this application:
When I launch the application, it redirects me on this error page:
1)
2)
Do you need log files?
Thank you,
Luca Hanout
Hi Luca,
We hope that you set hostname property to 0.0.0.0 as per our last update.
Actually, When we run Data Integration Platform in secure mode, we register Data Integration application with the hostname in to User Management Server automatically.
So please try accessing the Data Integration Platform application with hostname instead of IP address using below URL,
If you still facing problem for accessing application, you can also update the application details as you registered new application in to User Manager Server with https://10.0.2.15:60017. To update the details, follow the below steps
- Open syncfusion-provider.properties from conf directory (C:\Syncfusion\DataIntegration\2.4.0.50\SDK\NIFI\conf\syncfusion-provider.properties)
- Update client id and client secret value which is generated for registered URL https://10.0.2.15:60017
- For getting client id and client secret from User Management Server, refer https://help.syncfusion.com/data-integration/getting-started#enable-security-for-data-integration-platform-with-user-management-server-from-normal-mode
Note: You can only access the registered application URL from where you get client id and client secret and set in syncfusion-provider.properties file. By default, we register application URL with hostname and set the relevant information in syncfusion-provider.properties file.
If the same problem exists we will have a web meeting. Please share your convenient timing for web meeting.
Regards,
Aravindraja T
Hi,
I created a new application with hostname instead of IP Address and I updated the client.id and client.secret in syncfusion-provider.properties as per your last update.
When I launch the application, I receive this error:
I attach conf files.
Thank you for the support.
Luca Hanout
Attachment: SYNCFUSION_INTEGRATION_7a716536.rar
Hi Luca,
Thanks for contacting Syncfusion support.
To resolve your issue, please do the following steps,
- Delete authorizations.xml and users.xml files in conf folder (E.g. C:\Syncfusion\DataIntegration\2.3.0.42\SDK\NIFI\conf). Please find the below screenshot,
- Please change the below properties in authorizers.xml file (E.g. C:\Syncfusion\DataIntegration\2.3.0.42\SDK\NIFI\conf\authorizers.xml).
- In userGroupProvider tag, change the initial user identity property with username.
<property name="Initial User Identity 1">Ihanout<property>
- In accessPolicyProvider tag, change the initial user admin identity property with same username.
<property name="Initial Admin Identity">Ihanout</property>
- Once above steps are configured, restart the service using Service Manager to reflect the changes in Data Integration Service.
If still same problem persists, we can have web meeting to troubleshoot this issue in your environment as per your convenient time. Also please share the complete logs from below location before the meeting.
C:\Syncfusion\UMS\UMS.Web\App_Data\Logs
C:\Syncfusion\DataIntegration\2.4.0.50\SDK\NIFI\logs
Please let us know, if you need further assistance.
Regards,
Nijandan D
Hi Luca,
Thank you contacting Syncfusion Support.
To resolve this issue, change the 'HTTPS' hostname property as 0.0.0.0 in nifi properties file in below location
Location: "C:\Syncfusion\DataIntegration\2.4.0.50\SDK\NIFI\conf\nifi.properties".
Then restart the Data Integration Platform service using Service Manager.
The reported issue has been fixed in Syncfusion Data Integration Platform version 2.5.0.36 release.
Please let us know, if you need any further assistance.
Regards,
Suresh Ram
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