Word to PDF converter generates pdf without images on Azure

[Gareth]

Hi

We are in the process of moving an old ASP.net Web Forms system to Azure. An important part of this system is the need to generate and convert word documents to PDF. 

The strange thing is that it works perfectly in my Dev environment and on the current production environment but on Azure, the PDF is generated but all the images are missing. I have managed to manually add images to the PDF by setting the wordDoc.Background.Picture property but this is not a viable solution. 

Is there a reason the images are not being included? Am I missing something?

Any help would be appreciated ... Thanks

[Mohanaselvam Jothi]

Hi Gareth,

Thank you for contacting Syncfusion support.

A support incident to track the status of your query has been created under your account. Please log on to our support website to check for further updates,
https://www.syncfusion.com/account/login

Please let us know if you have any other questions.

Regards,
Mohanaselvam J

[sudhir muvva]

HI Gareth,

 I have also facing the same PDF image issue in Azure.

Let me know is you issue resolved.If yes,

Please share the updated code or resolution for the fix.

Regards

Sudhir M

91-8074910255

[Dilli Babu Nandha Gopal]

Hi Sudhir, 

The reported issue has been resolved and the issue fix has been included in our 2017 Volume 4 SP1 release. So, we recommend to use our latest Essential Studio v16.2 SP1 which is available in the following link. 

https://www.syncfusion.com/forums/138986/essential-studio-2018-volume-2-service-pack-release-v16-2-0-46-available-for-download  

Please let us know if the issue is resolved at your end. 

Regards, 

Dilli babu.