Slow response in iOS

[Samir Asaf]

Hi,

I am facing an issue with the sfRange slider in iOS. The issue is that when the slider is moved faster at some point the bound value does not change and later it works fine again. I have updated the dlls. But still, the issue persists.

I needed an arrangement where a Xamarin forms Switch if provided along with the slider. The purpose is to choose whether or not to give a value in the slider. When the switch is toggled, the slider moves to the minimum value and when the slider is moved the switch is toggled back. Doing this step repeatedly raises the issue in iOS. 

Thanks

[Rabhia Beham Kathar Mideenar]

Hi Samir, 

Thanks for Contacting Syncfusion Support. 

Query: Slow response in iOS. 

 We have checked the reported issue with latest Syncfusion assemblies and we were unable to reproduce the issue from our side.We have prepared a sample based on your requirement.Please find the sample from the below link. 

Link: http://www.syncfusion.com/downloads/support/forum/134650/ze/RangeSlider436222031 

If the issue still persists, please update us with the modified sample and if possible please update the video capturing the reported issue which will help us to analyze further and provide you an appropriate solution. 

Please let us know if you have any concern. 

Regards,
Rabhia Beham K. 

[Samir Asaf]

I am still getting the issue. The modified sample is attached. 

Attachment: RangeSlider.part03_9b37e09f.rar

[Samir Asaf]

part2

Attachment: RangeSlider.part02_5d676bf9.rar

[Samir Asaf]

part1

Attachment: RangeSlider.part01_ce0e829c.rar

[Samir Asaf]

The video with the issue is attached. The source code is attached to as 3 parts as the upload size was restricted.

Attachment: sliderIssue_d90d7301.rar

[Rabhia Beham Kathar Mideenar]

Hi Samir,

Thanks for your update.

We could reproduce the reported issue "Slow Response in ios in Rangeslider" from our side. A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates.

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents/ 

Please let us know if you have any concern.

Regards,
Rabhia Beham K.
 

[Adela Bascacov]

I am also facing this problem. Is a solution available?

Details: I observed that when setting the Maximum value to a big value -> example 50000 -> then (only on IOS) the slider is moving very slow with a lag.

Thank you

[Rabhia Beham Kathar Mideenar]

Hi Adela,

We are not able to reproduce the reported issue in SfRangeSlider Control.We have prepared a sample with Maximum Value as 50,000.Please find the sample from the below link.

Sample Link: http://www.syncfusion.com/downloads/support/forum/134650/ze/RangeSlider_2-334914214 

And also we have attached the video for your reference.Please find the Video From the below link.

Video Link: http://www.syncfusion.com/downloads/support/forum/134650/ze/RangeSlider-113038741 

If the issue still persists from your side.Please provide us with which syncfusion assemblies the issue is getting reproduced and if possible the replication procedure which will be helpful for us to analyse further and update the appropriate solution.

Please let us know if you have any concern.

Regards,
Rabhia Beham K. 

[Adela Bascacov]

Hello Rabhia,

Thank you very much for the explanation and the example.

It worked correctly.

The problem, missing on my side was the TickFrequency - for big Maximum values -> this should be changed accordingly. (I initially put 100, then 1000 -> but is was too little for the 30.000 value)

Best regards,

Adela

[Rabhia Beham Kathar Mideenar]

Hi Adela,

Thanks for your Update.

Please let us know if you need any further assistance on this.

Regards,
Rabhia Beham K.

[Thanh]

Hi,

I would like to ask what was the solution for this?

[Rabhia Beham Kathar Mideenar]

Hi Thanh,

We have checked the reported issue with the SfRangeSlider Control. We could not reproduce in the simple sample. We need further information regarding the TickFrequency, the values that are in the RangeSlider if given Maximum Value which causes the issue which will be helpful for us to analyse further and provide an appropriate solution.

Regards,
Rabhia Beham K.