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DV002 on App service

Thread ID:





132319 Aug 25,2017 10:10 PM UTC Sep 15,2017 09:10 AM UTC Dashboard Platform 3
Tags: Dashboard SDK
Héctor Reyes
Asked On August 25, 2017 10:10 PM UTC

We made the deploy of Dashboard Server on Azure App Service and when use the Syncfusion Dashboard Mobile App receive the error DV002.

And when we use HTTPS on the browser:

"DV002:The Dashboard service could not be contacted. There may be a temporary glitch or the server may be down"

I donk know if in the App Service need make an configuration.

Karthikeyan [Syncfusion]
Replied On August 28, 2017 11:29 AM UTC

Hi Héctor, 

Thanks for using Syncfusion product! 

Please follow the below steps to configure SSL for your Dashboard Server in the Azure app services, 

  1. Navigate to the Dashboard Server app in the App Services and get the publisher profile.
  1. Get the FTP publish URL, username and password form the publisher profile.

  1. Connect to FTP through FileZilla using the above credentials and navigate to the “DashbaordService” folder.
  1. Move the “Web.config” file which is in the DashboardService folder in to the local folder.
  1. Download and extract the Syncfusion Dashboard Service Configuration Manager from the below link and place it in the same folder where you have the “Web.config” file.
  1. Run Syncfusion Dashboard Service Configuration Manager application and select “Enable” and save it.
  1. Move and replace the updated “Web.config” file into the “DashbaordService” folder.
I hope this will fix your issue in rendering the dashboard in the Azure app services. If you still facing this issue, please provide us the error log to investigate more on this. 

You can find the error logs in the FTP by navigating to the below paths, 

  1. /site/wwwroot/App_Data/Logs
  2. /site/wwwroot/DashboardService/ErrorLog

Please let us know if you have any queries. 


Héctor Reyes
Replied On September 14, 2017 05:34 AM UTC

Sorry for responding so far, everything worked perfectly

Now I try to integrate it into Xamarin.Android, but it does not display the dashboard

Balaji Ravichandran [Syncfusion]
Replied On September 15, 2017 09:10 AM UTC

Hi Héctor Reyes,

Can you please share us more details like error logs or screen shots. it will be helpful for us to provide a solution for you.

Please refer the below UG documentation to use Dashboard SDK in Xamarin application.

Please let us know if you need any further assistance on this. We are happy to help you.

Balaji Ravichandran.


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