We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy.
Unfortunately, activation email could not send to your email. Please try again.

Error downloading Word document on IOS

Thread ID:





132148 Aug 16,2017 02:51 PM Aug 18,2017 05:20 AM ASP.NET Core 1
Tags: DocIO
Pieter van Kampen
Asked On August 16, 2017 02:51 PM

I am creating a Word document, and offering it as a download from an asp.net Core web page:

public async Task<FileResult> GetDoc()
      WordDocument doc = DocIO.CreateWordDocument();
     MemoryStream ms = new MemoryStream();
      doc.Save(ms, FormatType.Docx);
     ms.Position = 0;
      return File(ms, "filename.docx");

This returns and opens Word on Windows, Mac and Android. However, when I do this on a Dutch IOS using Chrome, I get:


Which means


Word is installed on the IPhone. When I try this with Safari, I get the same error message, but then I get the option to open it with Pages, which works, but does not display the Word charts.

I assume the error message comes from Word or IOS, but I am not sure. It does not come from my web site.

Any ideas?


Vijay Ramachandran [Syncfusion]
Replied On August 18, 2017 05:20 AM

Hi Pieter,

Thank you for using Syncfusion products.

A support incident to track the status of your query has been created under your account. Please log on to our support website to check for further updates,


Please let us know if you have any concern.

Vijay R


This post will be permanently deleted. Are you sure you want to continue?

Sorry, An error occured while processing your request. Please try again later.

You are using an outdated version of Internet Explorer that may not display all features of this and other websites. Upgrade to Internet Explorer 8 or newer for a better experience.