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Error downloading Word document on IOS

I am creating a Word document, and offering it as a download from an asp.net Core web page:

public async Task<FileResult> GetDoc()
      WordDocument doc = DocIO.CreateWordDocument();
     MemoryStream ms = new MemoryStream();
      doc.Save(ms, FormatType.Docx);
     ms.Position = 0;
      return File(ms, "filename.docx");

This returns and opens Word on Windows, Mac and Android. However, when I do this on a Dutch IOS using Chrome, I get:


Which means


Word is installed on the IPhone. When I try this with Safari, I get the same error message, but then I get the option to open it with Pages, which works, but does not display the Word charts.

I assume the error message comes from Word or IOS, but I am not sure. It does not come from my web site.

Any ideas?


1 Reply

VR Vijay Ramachandran Syncfusion Team August 18, 2017 09:20 AM UTC

Hi Pieter,

Thank you for using Syncfusion products.

A support incident to track the status of your query has been created under your account. Please log on to our support website to check for further updates,


Please let us know if you have any concern.

Vijay R

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