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Error downloading Word document on IOS

I am creating a Word document, and offering it as a download from an asp.net Core web page:

public async Task<FileResult> GetDoc()
{
      WordDocument doc = DocIO.CreateWordDocument();
     .....
     MemoryStream ms = new MemoryStream();
      doc.Save(ms, FormatType.Docx);
     doc.Close();
     ms.Position = 0;
      return File(ms, "filename.docx");
}

This returns and opens Word on Windows, Mac and Android. However, when I do this on a Dutch IOS using Chrome, I get:

FOUT
FOUTMELDING

Which means

ERROR
ERROR MESSAGE

Word is installed on the IPhone. When I try this with Safari, I get the same error message, but then I get the option to open it with Pages, which works, but does not display the Word charts.

I assume the error message comes from Word or IOS, but I am not sure. It does not come from my web site.

Any ideas?

Thanks


1 Reply

VR Vijay Ramachandran Syncfusion Team August 18, 2017 09:20 AM UTC

Hi Pieter,

Thank you for using Syncfusion products.

A support incident to track the status of your query has been created under your account. Please log on to our support website to check for further updates,

https://www.syncfusion.com/account/login?ReturnUrl=%2fsupport%2fdirecttrac%2fincidents

Please let us know if you have any concern.

Regards,
Vijay R
 


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