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Syncfusion Feedback

Essential Studio 15.2.0.40 installation does nothing

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131977 Aug 7,2017 01:54 AM UTC Aug 14,2017 09:40 AM UTC General Discussion 3
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Tags: General Discussion
Tien Dinh
Asked On August 7, 2017 01:54 AM UTC

Hello,

I'm trying to install the Essential Studio 15.2.0.40, it said the files would be install in C:\Program Files(x86)\Syncfusion\... The installation went without any errors. After the installation saying it has success, i checked the Program Files (x86) folder but can't seem to find Syncfusion. Also nothing in start menu.

I'm using Windows 10 Pro version 1703 build 15063.483 with Visual Studio 2017

Appreciate any helps.

Cheers,
Tien

Manivannan Sundararajan [Syncfusion]
Replied On August 7, 2017 09:40 AM UTC

Hi Tien,

We are sorry for the inconvenience.

In order to check the reported installation issue at our end, please follow the steps suggested in the below KB article link and send us the zip file which consists of complete Syncfusion Installer logs generated by our tool. It would be much helpful for us to analyze the reported issue.

http://www.syncfusion.com/kb/2331  

Regards,
Manivannan S.


Tien Dinh
Replied On August 13, 2017 10:32 AM UTC

Sorry for the late response. Here is the log files. Hope it helps. Thank you.


Attachment: SyncfusionEStudioLogs_20170813_082828_e62ba3b8.7z

Manivannan Sundararajan [Syncfusion]
Replied On August 14, 2017 09:40 AM UTC

Hi Tien,

Thanks for sharing the log files.

After analyzing your log files, we came to know that v15.2.0.40 Essential Studio was not installed in your machine as another installation was running in background while installing v15.2.0.40 Essential Studio setup. Microsoft Windows does not allow more than one installation at a time.

Please try the below steps to resolve the reported issue.

1. Clear the Temp location (Open the Run command (Windows Logo + R), type %temp% in the Search box, and then press Enter)

2. Restart your machine and reinstall the Syncfusion Essential Studio setup.

If you still face any issues even after following the above steps, please share us the following details. It would be much helpful for us to analyze the reported issue.

1. Follow the steps suggested in the below same KB article link and send us the zip file which consists of latest Syncfusion Installer logs generated by our tool

http://www.syncfusion.com/kb/2331  

2. Let us know your convenient time to setup a brief web meeting to check the reported issue in your machine

Regards,
Manivannan S.


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