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Syncfusion Feedback

IE Problem: Closing suggesting list.

Thread ID:





130271 May 3,2017 02:52 PM UTC May 4,2017 12:59 PM UTC JavaScript 1
Tags: ejAutoCompleteTextBox
Tolga Yaramis
Asked On May 3, 2017 02:52 PM UTC


The problem that I have with autocompleteTextBox (with multicolumn support) is, comes up on IE browser.

If I type something on textbox and select an item from suggestion list and then remove this item by clicking "resetIcon", the textbox is cleaned up but suggestion list stays on UI, not disappeared. 

I tried to clean up dataSource but in that case the suggestion list with headers stays still on UI.

Is there a way to close suggestion list programmatically?

I tried to call following method but I got an exception. => ("close" method does not exist.)


What strange is, altough I got an exception, the suggestion list is closed :)
But of course, I need to close it without getting an jscript exception.

Arun Palaniyandi [Syncfusion]
Replied On May 4, 2017 12:59 PM UTC

Hi Tolga, 
Thanks for contacting Syncfusion Support.       
We were able to reproduce the issue reported in IE, which occurs with jQuery version above 3.0.0. So, you can overcome this issue by using jQuery versions prior to 3.0.0. Also check the further details regarding this defect in your incident. Please log on to our support website to check for further updates. 
Please let us know if you have any queries. 
Arun P. 


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