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BackWall and Floor exception in Chart document

Hello Everyone!

I am woking with the Syncfusion.OfficeChart library to build and modify charts on docx documents. 
Now I describe you the steps that I am following:
1) I build the PIE Chart in a docx document with the library and close the file.
2) After that, I open again the file and try to modify some information of the chart and to refresh it.

During the second steps I get some exception when I try to refresh the chart. 
I have noticed that reading the Pie Chart from document the entity WChart have some exceptions. These exceptions are present in these propriety: BackWall and Floor.

This is the stacktrace cautch with "try and catch":
   in Syncfusion.OfficeChart.Implementation.Charts.ChartImpl.get_Walls()
   in Syncfusion.OfficeChart.Implementation.Charts.ChartImpl.get_BackWall()
   in Syncfusion.DocIO.DLS.WChart.get_BackWall()
   in TestReport.Program.IterateParagraph(WParagraph paragraph) in C:\Users\pennaa\documents\visual studio 2015\Projects\TestReport\TestReport\Program.cs:riga 276

In addition, I attached the zip with the picture to show you the exception got.

Best Regards,

P.S. I tryed to open an incident from my login page but there are some problem with incident setting form

Attachment: BackWallException_70faa76.rar

1 Reply

DJ Devisri Jothi Syncfusion Team March 3, 2017 08:54 AM UTC

Hi Achille, 
Thank you for contacting Syncfusion support. 
Please find the details as below, 
# 1 - Exceptions are present in these properties: BackWall and Floor 
Pie chart doesn’t contain back wall or floor, so the mentioned properties – BackWall and Floor are not applicable for pie chart types. Hence the following message is thrown with the exception, 
Below is the list of charts that contain these properties, 
1.       Column_3D  
2.       Column_Clustered_3D  
3.       Column_Stacked_100_3D  
4.       Column_Stacked_3D  
5.       Bar_Clustered_3D  
6.       Bar_Stacked_3D  
7.       Bar_Stacked_100_3D  
8.       Line_3D  
9.       Area_3D  
10.   Area_Stacked_3D  
11.   Area_Stacked_100_3D  
12.   Cylinder_Clustered  
13.   Cylinder_Stacked  
14.   Cylinder_Stacked_100  
15.   Cylinder_Bar_Clustered  
16.   Cylinder_Bar_Stacked  
17.   Cylinder_Bar_Stacked_100  
18.   Cylinder_Clustered_3D  
19.   Cone_Clustered  
20.   Cone_Stacked  
21.   Cone_Stacked_100  
22.   Cone_Bar_Clustered  
23.   Cone_Bar_Stacked  
24.   Cone_Bar_Stacked_100  
25.   Cone_Clustered_3D  
26.   Pyramid_Clustered  
27.   Pyramid_Stacked  
28.   Pyramid_Stacked_100  
29.   Pyramid_Bar_Clustered  
30.   Pyramid_Bar_Stacked  
31.   Pyramid_Bar_Stacked_100  
32.   Pyramid_Clustered_3D  
33.   Surface_3D  
34.   Surface_NoColor_3D 
# 2 - Exception when I try to refresh Pie chart 
A support incident to track the status of this defect has been created under your account. Please log on to our support website to check for further updates 
 # 3 - There is some problem with incident setting form 
Could you please tell us what problem you faced while creating incident? So that we could help you on this. 
Please let us know if you have any question. 

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